arvato Bertelsmann Polska is a subsidiary of arvato Bertelsmann AG, an international outsourcing provider, employing over 72 000 people in more than 40 countries. The Polish branch of arvato Bertelsmann employs over 3500 people in 11 locations. Together with a global leader in the IT industry, we are currently developing our Contact Centre projects and in relation to that we are looking for Customer Service Advisors.

CSR Online Advertising Specialist – Czech & Slovak Speaker

Customer Service Representative - Czech/Slovak Speaker

Contract: Permanent

Location: Al. Bora Komorowskiego 25D, Krakow, Poland

Who we are

Arvato CRM Solutions ranks among Europe’s leading customer relationship partners, the place where we develop tailor-made customer support and online advertising solutions for our clients. Our approach to people is shaped by our culture of partnership, entrepreneurship and creativity. We train our employees to the highest degree and trust them to do a good job. During your career with us, we want you to continually discover something new about your work and yourself, grow professionally and develop lasting and meaningful relationships with colleagues and clients. We combine the opportunities of a big organisation with the enthusiasm of a small company.

Our Client

This position offers you the opportunity to work alongside one of our high profile client who is a global leader in innovation within the tech market, who specialise in internet based searching and video sharing platforms. If you want to work in an environment that encourages you to be yourself and build upon your skills this is the role for you!

What we offer

  • Competitive salaries & bonus
  • Permanent contracts
  • Dynamic, multi-cultural environment
  • Fun and vibrant office
  • Quarterly performance bonus
  • Private medical support and life insurance
  • Cafeteria program

What the job involves

As a Customer Service Representative in Online Advertising you will be working on our client’s site to deliver a first class customer service experience by phone, email and chat. You will assist clients with advertising account optimisation while demonstrating a thorough knowledge of all of our client’s unique products. In this role you will focus on small to medium companies that can benefit from Web-based advertising (AdWords) and grow revenue by upselling new products and features. Key activities include customer account reviews, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation.

What we are looking for

  • Native or near native language proficiency in Czech/Slovak
  • English proficiency and comprehension
  • Experience in a customer service role or call centre
  • Excellent communication skills and confidence working with customers
  • Strong analytical and problem solving abilities
  • Self-motivation to both meet and exceed existing individual and team targets
  • Ability to recognise the value of customer visibility, feedback and reviews

We are looking forward to hearing from you!


Informace o pozici

Společnost
ARVATO POLSKA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Address
ul. T. Bora Komorowskiego 25 d, Kraków
Required education: Education is not important
Required languages: Slovak (Proficient), Czech (Proficient), English (Advanced)
Benefits: Bonuses, Above-standard medical care, Contributions to the pension / life insurance, Educational courses, training, Company catering, Cafeteria, Refreshments on workplace, Contribution to sport / culture / leisure, Corporate Events
Listed in: Customer service, Front office worker
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Zaměstnavatel

Practical training and short-term placement, pozice je vhodná pro absolventy.


BERTELSMANN MEDIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Aleksandra Jarzmik