Wrike is a work management platform, intended to help teams organise their projects and work collaboratively in one place. with over 18,000 customers and over 880 employees based across San Jose & San Diego (California), St.Petersburg, Tokyo, Melbourne & Dublin!
Customer Success Manager UKI and Middle East Markets
Wrike is looking for an energetic, passionate, tech-savvy and customer-oriented Customer Success Manager to help our customers be more successful with our product. You’ll be working with our customer base of knowledge workers to get them on-boarded, answer their questions and help them be more productive with our software throughout the customer lifecycle.
We’re a fast-growing startup and our days are fun and intense. We have a dynamic and diverse customer base who want to be more productive and need your help taking the steps to make it happen. It will be your job to understand their goals, make thoughtful recommendations that solve their problems promptly and be the voice of the customer within our organisation. You will be responsible for a portfolio of customers and held accountable for adoption and usage goals.
On any given day, you’ll be doing one or all of these things:
Proactively on-boarding new customers; understanding their use cases in order to best align our software to their goals
Leading trainings for teams adopting Wrike, showcasing Wrike's features and functionality
Running periodic “Health Checks” for customers that have completed their onboarding program
Proactively reaching out to “low-usage” and “usage drop” accounts to get them back on track and using Wrike more often.
Tracking accounts that are renewing and identifying growth opportunities within your Book of Business.
Occasionally supporting our “1 to Many” initiatives and serving as a resource for customer facing marketing materials
Running quarterly Executive Business Reviews and annual onsite meetings with sponsors and C-level executives being accountable for delivering Wrike value.
Required skills & experience:
Great people skills: genuine, warm, positive, connects well with people, friendly, empathic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience
Skilled in asking the right questions to connect with the customer, uncover critical issues and produce insights
Has an innate ability to see benefits where others see features, and this person can make others see benefits as well
Ability to manage and prioritize portfolio of accounts.
Excellent presentation, organisation and project management skills
Passionate about enabling people and providing them with a level of insight and knowledge to get value from new technologies
Willing to dive into technical details of a product to understand it thoroughly
Strong verbal and written communication skills - ability to present complex ideas in an accessible and engaging way.
Genuinely interested in productivity.
Fluency in English is a must.
Fluency in Arabic and knowledge of Middle East markets would be a big plus.
Very good remuneration
5 weeks of holidays
5 sick days
2 weeks of 100% salary compensation during illness
Meal vouchers 160 CZK/day
Snacks and refreshments at the workplace
Public transportation card compensation
Relocation package for people we relocate from abroad
Informace o pozici
- Wrike Czech, s.r.o.
- Plynární 1617/10, Praha – Holešovice
- Required education: Education is not important
- Required languages: English (Advanced) or Arabic (Advanced)
- Benefits: Corporate events, Individual schedules of working hours, Occasional work from home, Opportunity to work up hours, Launch of a completely new project, Education allowance, Holidays 5 weeks, Sick days, Bonuses, Transport allowance, Contribution to sport / culture / leisure, Notebook, Refreshments on workplace, Meal tickets / catering allowance, Company catering
- Listed in: Sales, IS/IT: Consultations, analyses, and project management, Customer service, Account Manager, Front office worker, IT Consultant, Sales Officer
- Employment form
- Employment form: Full-time work
- Contract duration
- Contract duration: Permanent
- Employment contract
- Employment contract: employment contract
- Employer type: Employer