Customer Support Agent with Czech Full-Time home office

Are you a motivated individual, with a passion for helping people and providing the best customer support? Then apply TODAY!

For our client, a famous furniture company, we are now looking for Customer Service Agents. Home office-based position. Some of your responsibilities will include dealing with orders, refunds, and basic information about products or shipping, based on the needs of our clients. This is a great opportunity for a young ambitious professional.

Responsibilities:

• Answering inquiries about the shop, e-shop products, their delivery, payments for goods, etc.
• Resolving the return or exchange of goods
• Providing information about the gift card, its benefits, and usage
• Troubleshooting personal accounts users
• Checking payment transactions
• The customer line is open daily Working hours: Monday to Sunday Morning shift: 8:15 until 17:00 Afternoon shift: 10:15 until 19:00

Requirements:

• Czeck Native speaker
• Advanced level of English language
• Experience as a sales assistant in the same retail store or experience from a similar position in the customer service centre
• Excellent communication skills and customer orientation
• Multitasking, stress resistance

We Offer:

In exchange, we are able to provide you with a variety of benefits such as:

• Meal vouchers in the amount of 109 CZK (55% covered by the employer, 45% covered by the employee)
• Attractive bonuses according to the performance
• Multisport card
• Daily use of foreign languages, especially English
• Great referral bonus
• A team that is fair and human at all times, including corporate governance
• Interactive activities: team-building, company parties, sports, etc.
• Opportunity to develop a career within a multinational environment