WebHelp is an International Group, managing outsourced IT and sales services, bringing together world-class resources and expertise to help create valuable relationships between our clients, their customers and their employees.

Customer Service for HBO with CZ/SK_Home office

Do you like to join the fascinating and ever-changing digital media world?

Do you enjoy discussions about TV shows and favorite films? Now you can do it while working! We currently seek Customer Service Advisors for our partner HBO GO, the online streaming service of the digital media giant HBO.

What you will do in this role:

  • Answer phone calls, e-mails, and messages on social media and live chat from customers
  • Help customers with service-related issues
  • Inform customers of promo events
  • Work shifts: morning 10:00-18:45, afternoon 14:15-23:00, weekends and bank holidays 12:00-18:00 (Working hours are according to the market covered)
  • Phone calls are inbound, no cold-calling
  • Suitable for people without experience

What we expect:

  • Good computer skills and good knowledge of MS Office
  • Ability to quickly identify customers' problems and needs
  • Ability to set priorities and manage daily responsibilities effectively
  • A client-oriented approach, patience, and strong communication skills
  • Team players with the ability to work in a Customer Service environment
  • Living in the Czech Republic is a plus
  • Native Czech or Slovak and communicative level of English in both oral and written form

We offer:

  • Free HBO subscription for employees
  • Short term contract with possibility to prolong
  • Home office
  • Meal vouchers in the amount of 109 CZK (55% covered by the employer, 45% covered by the employee)
  • Attractive bonuses according to the performance
  • Daily use of foreign languages, especially English.
  • Great referral bonus
  • A team that is fair and human at all times, including corporate governance.
  • Interactive activities: team-building, company parties, sports, etc.
  • Opportunity to develop a career within a multinational environment

If you are interested in our offer, please apply now!

Informace o pozici

Webhelp Enterprise Sales Solutions
Hlavní město Praha
Středočeský kraj
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Advanced), Czech (Proficient), Slovak (Proficient)
Salary: 25 000 – 30 000 CZK / month
Benefits: Discount on company products / services, Notebook, Meal tickets / catering allowance, Educational courses, training, Education allowance, Corporate events, Opportunity to work up hours, Corporate/personal coach, Dedicated time for innovations, Launch of a completely new project
Listed in: Administration, Media, advertising, and PR, Customer service, Media, advertising, and public relations assistant, Help Desk Technician, Front office worker
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Limited (temporary)
Employment contract
Employment contract: employment contract, agreement on working activities (DPČ)
Employer type: Employer

Also suitable for graduates.

Job is also suitable for the physically challenged, attendance to company site not required. Also suitable for: Wheelchair bound, Other.

Webhelp Enterprise Sales Solutions, Jakub Pýcha
+420 608 955 978