WebHelp is an International Group, managing outsourced IT and sales services, bringing together world-class resources and expertise to help create valuable relationships between our clients, their customers and their employees.

Customer Support Agent with CZ/SK_Home office

Are you a motivated individual, with a passion for helping people and providing the best support to the customers? Then apply TODAY!

For our client, a famous furniture company, we are now looking for Customer Service Agents. Home office-based position. Some of your responsibilities will include dealing with orders, refunds, basic information about products or shipping, based on the needs of our clients. This is a great opportunity for a young ambitious professional.

Responsibilities:

  • Answering inquiries about the shop, e-shop products, their delivery, payments for goods, etc.
  • Resolving the return or exchange of goods
  • Providing information about the gift card, its benefits, and usage
  • Troubleshooting personal accounts users
  • Checking payment transactions
  • Customer line open daily Monday to Friday (8:30-17:00)
  • No weekends, no shifts

Requirements:

  • Czech/Slovak Native speaker
  • Advanced level of English language
  • Experience as a sales assistant in the same retail store or experience from a similar position in the customer service center
  • Very good communication skills and customer orientation
  • Multitasking, stress resistance

We Offer:

In exchange, we are able to provide you with a variety of benefits such as:

  • Meal vouchers in the amount of 109 CZK (55% covered by the employer, 45% covered by the employee)
  • Attractive bonuses according to the performance
  • Multisport card
  • Daily use of foreign languages, especially English
  • Great referral bonus
  • A team that is fair and human at all times, including corporate governance
  • Interactive activities: team-building, company parties, sports, etc.
  • Opportunity to develop a career within a multinational environment

Informace o pozici

Společnost
Webhelp Enterprise Sales Solutions
Address
Hlavní město Praha
Required education: Secondary education or professional training with a school-leaving exam
Required languages: Czech (Proficient), Slovak (Proficient), English (Intermediate)
Salary
Salary: 28 000 – 32 000 CZK / month
Benefits: Bonuses, Meal tickets / catering allowance, Educational courses, training, Contribution to sport / culture / leisure, Corporate events, Work mostly from home
Listed in: Administration, Telecommunications, Customer service, Call Centre Operator, Help Desk Technician, Complaints department worker
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Limited (temporary)
Employment contract
Employment contract: employment contract
Employer type: Employer

Also suitable for graduates.


Webhelp Enterprise Sales Solutions, Jakub Pýcha
+420 608 955 978