WebHelp is an International Group, managing outsourced IT and sales services, bringing together world-class resources and expertise to help create valuable relationships between our clients, their customers and their employees.
Customer Service for HBO with Slovakian
Do you like to join the fascinating and ever-changing digital media world?
Do you enjoy discussions about TV shows and favourite films? Now you can do it while working! We currently seek Customer Service Advisors for our partner HBO GO, the online streaming service of the digital media giant HBO.
What you will do in this role:
- Answer phone calls, e-mails and messages on social media from customers
- Help customers with service-related issues
- Inform customers of promo events
- Communication with customers is in Polish and the official communication within the company in English
- Work shifts: morning 10: 00-18: 45, afternoon 12: 00-18: 00, weekends and bank holidays 12: 00-18: 00
- Phone calls are inbound, no cold-calling
- Suitable for people without experience
What we expect:
- Good computer skills and good knowledge of MS Office
- Ability to quickly identify customers' problem and needs
- Ability to set priorities and manage daily responsibilities effectively
- A client-oriented approach, patience and strong communication skills
- Team players with the ability to work
- Native Slovakian and communicative level of English in both oral and written form
- Free HBO subscription for employees
- Competitive salary
- Daily use of foreign languages
- Extensive Training and Development Program for Products, Tools, and Processes
- Meal vouchers at the value of 109,00 CZK (55% covered by the employer, 45% by the employee) for every working day of each month
- Fully paid language course
- Multisport card
- Fresh fruit and refreshments 3 times a week
- Interactive activities: team building, company parties, sports, etc.
- Opportunity to develop a career within a multinational environment
If you are interested in our offer, please apply now!
Information about position
- Webhelp Enterprise Sales Solutions
- Vyskočilova 1481/4, Praha – Michle
- Required education: Secondary education or professional training with a school-leaving exam
- Required languages: English (Intermediate), Slovak (Proficient)
- Benefits: Discount on company products / services, Notebook, Meal tickets / catering allowance, Educational courses, training, Refreshments on workplace, Education allowance, Corporate events, Opportunity to work up hours, Corporate/personal coach, Dedicated time for innovations, Launch of a completely new project
- Listed in: Administration, Media, advertising, and PR, Customer service, Media, advertising, and public relations assistant, Help Desk Technician, Front office worker
- Employment form
- Employment form: Full-time work
- Contract duration
- Contract duration: Limited (temporary)
- Employment contract
- Employment contract: employment contract
- Employer type: Employer
Also suitable for graduates.