WebHelp is an International Group, managing outsourced IT and sales services, bringing together world-class resources and expertise to help create valuable relationships between our clients, their customers and their employees.
CS Advisor for famous fashion brand with Vietnamese
Are you a motivated individual, with a passion for helping people and providing the best support to the customers? Then apply TODAY!
For our client, a famous fashion brand, we are now looking for Customer service agents in Prague. Some of your responsibilities will include dealing with orders, refunds, basic information about products or shipping, based on the needs of our clients. This is a great opportunity for a young ambitious professional and you will be the first to grasp the newest fashion trends that will give you great insights into the industry.
Duties you will have:
- Answering inquiries about e-shop products, their delivery, payments for goods, etc.
- Resolving the return or exchange of goods
- Providing information about the gift card, its benefits, and usage
- Troubleshooting personal accounts users
- Checking payment transactions
- Customer line open daily ( from Monday to Friday from 02:00 till 11:00 and from 06:00 to 15:00)
- Weekends from 03:00 to 11:00
We ask for:
- Native Vietnamese speaker.
- Advanced level of English language or Czech.
- Experience as a sales assistant in a fashion retail store or experience from a similar position in the customer service centre
- Very good communication skills and customer orientation
- Multitasking, stress resistance
In exchange, we are able to provide you with a variety of benefits such as:
- 5 weeks of holiday
- Meal vouchers in the amount of 109 CZK (55% covered by the employer, 45% covered by the employee)
- Multisport card
- Fit stop activity (to keep you fit & entertained)
- Fully paid language courses
- Great referral bonus
- Attractive bonuses according to the performance
- Opportunity to develop your personal career within an international environment
If you are interested in our offer please apply!
Information about position
- Webhelp Enterprise Sales Solutions
- Vyskočilova 1481/4, Praha – Michle
- Required education: Secondary education or professional training with a school-leaving exam
- Required languages: Vietnamese (Proficient), English (Advanced)
- Salary: 33,000 – 39,000 CZK / month
- Benefits: Bonuses, Notebook, Meal tickets / catering allowance, Accommodation / housing allowance, Educational courses, training, Refreshments on workplace, Contribution to sport / culture / leisure, Education allowance, Corporate events, Individual schedules of working hours, Opportunity to work up hours, Corporate/personal coach, Launch of a completely new project
- Listed in: Customer service, Administration, Help Desk Technician, Complaints department worker, Administration, Call Centre Operator, Back office worker
- Employment form
- Employment form: Full-time work
- Contract duration
- Contract duration: Limited (temporary)
- Employment contract
- Employment contract: employment contract
- Employer type: Employer
Also suitable for graduates.