WebHelp is an International Group, managing outsourced IT and sales services, bringing together world-class resources and expertise to help create valuable relationships between our clients, their customers and their employees.

IT Support Specialist Facilities Coordinator

What will you do?

You will work in a small IT team covering 350 people. We are looking for someone who is able to cover IT and facilities side.

- Provide required user support both on-site and remotely as necessary
- Follow up with users, walk them through problem solving-process to resolution and provide feedback
- Ensure proper recording and documentation of IT equipment
- Preserve and grow your knowledge of IT Support procedures, products, and services
- Logging and processing support calls
- Installing and configuring computer hardware, software, systems, networks, printers and - scanners
- Planning and undertaking scheduled maintenance upgrades
- Setting up accounts for staff, provide training and maintenance
- Talking to clients and computer users to determine the nature of any problems they encounter
- Responding to breakdowns
- Investigating, diagnosing and solving computer software and hardware faults
- Repairing equipment and replacing parts
- Obtaining replacement or specialist components, fixtures or fittings
- Maintaining records of software licenses
- Managing stocks of equipment, consumables and other supplies

Security/Facilities Duties:

- Enforce physical site security policies, establishing and verifying badge policies, internal security audits, managing reception service desk security rules, checklists and visitors logs ;
- Managing facility premises’ local suppliers, coordinating the interventions to fix broken parts, fixing meeting rooms technical equipment’s, and testing working status of common areas (i.e. 1-to-1 meeting rooms, training rooms…)

How do we imagine you?

At least 1-year experience in a similar position.
English is at least communicative level (daily communication with colleagues from different countries)
Independence, teamwork, openness, and fairness are your strengths.
Basic knowledge:

- Active Directory
- Cisco Networking (switches, routers)
- Cisco Telephony (VOIP)
- Avaya Telephony

What do we offer?

- 25 days of fully paid holiday
- language courses directly at the workplace (fully paid immediately after the trial period)
- meal vouchers worth CZK 109 with the participation of the employer
- 3 times a week fresh fruit right in the office
- drinking regime also provided (tea, water, coffee)
- MultiSport card
- daily use of foreign languages, especially English
- game corners (ping pong, football), relaxation zones and terraces (for smokers and non- smokers), fully equipped kitchenettes
- around the building, there are plenty of restaurants that are also vegan-friendly
- a team that is fair and human at all times, including corporate governance

We are looking forward to your CV and cover letter.

Informace o pozici

Webhelp Enterprise Sales Solutions
Hlavní město Praha
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Advanced), Czech (Advanced)
Benefits: Notebook, Flexible start/end of working hours, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Refreshments on workplace, Contribution to sport / culture / leisure, Corporate events
Listed in: IS/IT: System and HW administration, IS/IT: Application and system development, Application SW administrator, HW technician, Webmaster, IS Support, ERP Specialist
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Limited (temporary)
Employment contract
Employment contract: employment contract
Employer type: Employer

Also suitable for graduates.

Webhelp Enterprise Sales Solutions, Jakub Pýcha