PPDS is operated by TP Vision and MMD, subsidiaries of TPV established in 2009 through a brand license agreement with Philips. TP Vision and MMD exclusively market and sell Philips Professional TV’s, Signage Solutions, LED Displays and Philips monitors for the B2B market worldwide. By combining the Philips brand promise with TPV's manufacturing expertise in displays, TP Vision and MMD use a fast and focused approach to bringing innovative products to market. TP Vision Europe B.V. as a sister company of MMD who is organizing the recruitment process of the position.

Supervisor Order Fulfilment ENG - PPDS - Philips

We are excited to build a new team of Order Fulfillment focusing on our Philips Professional Display Solutions division. Team will consist of 6 people and will be located within our Prague Shared Services Centre, being part of the Amsterdam-based Sales Operations team, reporting to manager in Amsterdam. Order Fulfilment Supervisor is responsible for managing a team of 5 Order fulfilment specialists, with own assigned portfolio. Order Fulfilment Supervisor is accountable for ensuring high level of customer satisfaction (with regards to order / delivery management and complaints handling) of his/her team, plays strong role in providing support to the Sales organization as well as continuously improves service levels for the company. He/she also provides the support in knowledge, helps to organize tasks with focus on monitoring activity and results, supervises processes and projects, and enhances motivation of the team.

Responsibilities:

ORDER MANAGEMENT & COMPLAINTS HANDLING / SALES SUPPORT (70% of the position)

  • Process sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; manage back orders with customer / sales team / planning)
  • Solve Price discrepancies
  • Manage deliveries with 3PLs on highest customer’s satisfaction (inform customers on delivery dates; schedule orders with warehouse/carrier to deliver as per promised delivery date; delivery follow up; issuing accurate & timely shipment/export documentation) meeting the company’s TPW cost targets.
  • Process Transport claims – register, check and evaluate liability, maintain feedback with customer, follow up on potential connected penalties
  • Proactively check “AR claim report” and helps to close the open unpaid invoices
  • Process approved Free of charge orders
  • Keep clear records over incoming and outgoing correspondence & archive all purchase orders from customer
  • Participation on cross-functional projects
  • Secure preparation of revenue samples in the team
  • Keep close track of sales plan per account and help to achieve sales target
  • Provide clear and qualified information towards customers (on availability, lead-time, MOQ, etc.)
  • Be engaged in regular dialogs with sales department, demand planners, distribution centers, credit controllers, SF.com department, organize review meetings

LEADING THE TEAM & PROCESS (30% of the position)

  • Supervise the order fulfillment process of the customers on European level
  • Leading team of 5 people, regular meetings with the team, coaching of individuals, train new comers, performance reviews, managing resources within the team and ensuring back-up structure is in place
  • Take the lead in implementation of process improvements inside the team

We require:

  • University degree preferably in economics/ business
  • Min. 5 years’ experience in customer relationship and/or supply chain
  • Previous leadership experience required
  • Fluent in English, other European language is advantage
  • SAP knowledge welcome, good Excel skills & analytical capability
  • Structured approach & close loop follow up
  • Proactive behavior in order to resolve problems & queries with analytical and efficiency focus
  • Ability to work under pressure in an ever-changing environment where deadlines have to be met
  • Team working with responsible approach to work, leadership skills, ability to motivate, develop the team Excellent communication skills, clear and direct, positive mental attitude, out of box thinking

We offer:

  • Interesting position in an international environment of European SSC within the team of friendly and team spirit professionals
  • Opportunity to be at the forefront of a new team, playing a pivotal role in its establishment and success
  • Possibility to become a part of established dynamic company with strong brand on the market
  • Interesting position offering responsibility for demanding international customer
  • Opportunity to lead projects and have impact on company business
  • Competitive remuneration package and wide range of benefits: discount on company products, contributions to the pension insurance, transport allowance, meal tickets, 4 sick days, 26 days of holidays
  • Attractive work location in Prague 7 - Holešovice

If you are interested in this opportunity, we will be happy to see your CV with motivation letter in English.

Informace o pozici

Společnost
TP Vision Europe B.V., pobočka Česká republika
Address
Jankovcova 1037/49, Praha – Holešovice
Required education: Bachelor's
Required languages: English (Advanced)
Benefits: Bonuses, Cell phone, Discount on company products / services, Notebook, Flexible start/end of working hours, Transport allowance, Meal tickets / catering allowance, Refreshments on workplace, Corporate events, More than 5 weeks of vacation, Self-organization of the job
Listed in: Transport, logistics and supply, Economics and Business Finance, Customer service, Logistician, Purchaser, Back office worker, Logistics specialist, Supply Chain Specialist, Front office worker
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer

Also suitable for refugees from Ukraine


TP Vision Europe B.V., pobočka Česká republika, Rae Zvonek