SEMrush is an all-in-one digital marketing software suite designed and united by one mission — to make online competition fair and transparent, with equal opportunities for everyone. Going on our 11th year of trailblazing experiments and constant progress, we've grown into the world's leading competitive research service for online marketing.

The IT Support Specialist will be responsible for maintaining the office’s IT network and security systems and providing IT support for end-users. This role is absolutely essential within any organization to ensure business continuity.

Key responsibilities
- Investigating and diagnosing network problems.
- Providing recommendations when it comes to improving the organization’s IT systems
- Configuration and installation of IT solutions
- Assisting onsite and remote co-workers with everyday IT needs
- Setting up new users and management of security, passwords, and backup
- Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls
- Responsible for ensuring a timely end-user response and resolution as stated in SLA (Service Level Agreement)

Job requirements
- Good verbal and written English
- Ability to clearly communicate with local and overseas team members
- Strong customer service, interpersonal, problem- solving and troubleshooting skills
- Deep knowledge of business apps (ex. Slack, G-Suite, etc.)
- Strong critical thinking and problem-solving skills are required
- Experience in enterprise macOS management
- Experience with implementing of various conference room equipment and configurations (Zoom Room, Chromebox for meetings)
- Cloud VoIP system administration (Ring Central)
- Experience installing and configuring, Juniper and Cisco network equipment (firewall, VPN, DNS, and DHCP)
- Experience with configuring and troubleshooting WLAN and LAN equipment
- Experience working with a ticketing system (ex. Jira)
- Experience with the remote support of end-users
- Must be able to lift and transport equipment upwards of 50lbs.

- The perfect way for your professional development and acquire new skills
- Exclusive access to our data, our knowledge, our product
- Comfortable and cosy office in Prague 4
- Paid 5 weeks of Holidays
- Corporate education (trainings, seminars, conferences)
- Corporate events
- Multisport card
- Bonus for individual/family activities
- Language courses
- Sick days
Some additional perks that SEMrush has to offer:
- Flexible working day start (Between 9.00 am and 12.00 pm)
- FREE snacks and drinks
- Monthly onsite and offsite corporate events

It is the policy of SEMrush to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.

Informace o pozici

Semrush CZ s.r.o.
Na hřebenech II 1718/10, Praha – Nusle
Required education: Basic
Required languages: English (Proficient)
Benefits: Notebook, Flexible start/end of working hours, Holidays 5 weeks, Educational courses, training, Refreshments on workplace, Contribution to sport / culture / leisure, Sick days, Corporate events, Individual budget for personal growth
Listed in: IS/IT: System and HW administration, IS Support
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer

Semrush CZ s.r.o., Nicolo Amadio