SCANIA is the world’s third largest manufacturer of heavy trucks and buses, and one of the most profitable companies in its sector.
Scania has worldwide more than 43,000 employees and has production facilities in Europe and Latin America. Global headquarters are in Södertälje, Sweden.

SCANIA CZECH REPUBLIC was founded in 1994 and supplies the Czech market with heavy trucks and buses as well as aftersales services.
Together with Slovakia and Hungary, Scania Czech Republic forms the central European region (CER). Scania CER headquarters are in Prague (CZ).

Scania CER (CZ, SK and HU) is looking for an enthusiastic candidate to fill vacant position of IS/IT Coordinator for the Czech, Slovak and Hungarian markets.

IS/IT coordinator CER

IS/IT Coordinator provides first line helpdesk support and administrative transaction related to IS/IT:

  • Responsible for assisting users with IT related inquires reported over IS/IT helpdesk system and direct calls registration
  • IS/IT equipment orders
  • IT Hardware and Software inventory management
  • Review of IT services cost
  • Servicedesk main responsible, overview for whole IS/IT team, monitoring and reporting SLA/KPIs
  • Follow-up, planning and steering SRS (improvement) meetings

Essential Duties and Job Responsibilities:

  • Pick – up calls at IS/IT helpdesk line and register cases into corporate system
  • Classify cases in IS/IT helpdesk, assigning them to IT technicians and makes sure that that appropriate feedback is given to each registered Problem/Change request
  • Communicates with CER IS/IT suppliers, responsible for all IS/IT services and purchase order processing
  • Processing CER order queue to supplier base (IT HW, IT SW and mobile phones)
  • Review of IT contracted services in Invoice Handling System
  • Licenses and fixed assets management of CER IT inventory
  • Invoicing of IT services and internal recharge
  • Actively work with servicedesk, provide KPI reports, escalate SLA violations
  • Organize and follow-up regular SRS meetings

Requirements:

  • Secondary education
  • General understanding of IS/IT technology
  • Understanding and experience with Information Security and IT security in general
  • Experience from first level helpdesk support or call center is an advantage
  • Ability to work on professional level with MS Office package
  • Fixed Assets management
  • Customer service
  • Problem Solving, Prioritize Multiple Tasks
  • Organisational skills
  • Active knowledge of the Czech or Slovak language (C2), English language (B2)
  • Driver licence B

We offer:

  • International working environment
  • Complex responsibility with opportunities to use previously gained skills and knowledge and gain new ones
  • Employee benefits
  • The possibility of professional growth


Informace o pozici

Společnost
Scania Czech Republic s.r.o.
Adresa
Sobínská 186, Chrášťany
Požadované vzdělání: Středoškolské nebo odborné vyučení s maturitou
Požadované jazyky: Čeština (Výborná), Angličtina (Pokročilá)
Benefity: Mobilní telefon, Notebook, Flexibilní začátek/konec pracovní doby, Stravenky/příspěvek na stravování, Dovolená 5 týdnů, Vzdělávací kurzy, školení, Závodní stravování, Příspěvek na sport/kulturu/volný čas, Firemní akce, Možnost si napracovat hodiny, Zahraniční pracovní cesty
Zařazeno: IS/IT: Konzultace, analýzy a projektové řízení, IS/IT: Správa systémů a HW, Správce operačních systémů a sítí, Technik HW, Pracovník help desku, Operátor, Support IS
Typ pracovního poměru
Typ pracovního poměru: Práce na plný úvazek
Délka pracovního poměru
Délka pracovního poměru: Na dobu neurčitou
Typ smluvního vztahu
Typ smluvního vztahu: pracovní smlouva
Zadavatel: Zaměstnavatel

Pozice je vhodná pro absolventy.


SCANIA CZECH REPUBLIC s.r.o., Petra Zíková
+420 739 543 536
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