Reed Personnel Services Czech Republic s.r.o.
Slovanský dům, Na Příkopě 859/22
110 00 Praha 1

Technical Support Analyst with French

One of our clients is a well-known pharmaceutical company, who is searching for Technical Support Analyst for French speaking market. This role is responsible for resolving calls and requests in accordance with defined Service levels. Apply now and don't miss your chance to become a part of fast growing multilingual team!


* Provide support and troubleshooting for desktops, laptops, mobile phones and other equipment
* Prove to be customer oriented, communicative and friendly towards your internal clients
* Take part in continuous improvement of the department and IT services
* Help with creating internal knowledge base
* Ensure a timely response and solution
* Help resolve complex technical problems, collaborate with other internal teams
* Take ownership of all raised issues
* Take advantage of modern equipment of the technical lab to help you understand all issues to the core


* Fluent and professional communication in English and French
* Minimum 1 year of relevant experience at a similar position
* Solid knowledge of Windows
* Experience with installing, troubleshooting VPN/network connectivity, printers, mobile phones is needed
* Attention to details, ability to meet deadlines and handle occasional stress
* Customer orientation and friendliness under all circumstances, effective communication
* Reliability and cooperativeness within a team


* Competitive salary and benefit package 5 weeks of holidays + 5 Sick days
* Career progression opportunities and specializations
* Benefit Café in the monthly value 4.000 CZK
* Pension Plan Scheme
* International environment
* Pension insurance contribution
* Free breakfast and drinks throughout the day
* Continuous training

Location: Prague, Czech Republic

Starting date: ASAP/negotiable

If you are interested in this job, feel free to contact us.

Jitka Klimova
Recruitment Consultant
Slovansky dum, Na Prikope 22, 110 00 Prague 1, Czech Republic
Phone: +420 727 841 641

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Informace o pozici

Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Intermediate), French (Advanced)
Benefits: Cell phone, Notebook, Contributions to the pension / life insurance, Transport allowance, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Cafeteria, Refreshments on workplace, Contribution to sport / culture / leisure, Education allowance, Sick days
Listed in: IS/IT: Consultations, analyses, and project management, IS/IT: System and HW administration, IS/IT: Application and system development
Employment form
Employment form: Full-time work
Employment contract
Employment contract: employment contract
Employer type: Recruitment agency

+420 727 841 641