Reed Personnel Services Czech Republic s.r.o.
Slovanský dům, Na Příkopě 859/22
110 00 Praha 1

Helpdesk with French

One of our clients is a well-known pharmaceutical company, who is searching for IT Support for French speaking market for EMEA region. This role is responsible for resolving calls and requests in accordance with defined Service levels. Apply now and don't miss your chance to become a part of fast growing multilingual team.


* Provide support and troubleshooting for desktops, laptops, mobile phones and other equipment
* Prove to be customer oriented, communicative and friendly towards your internal clients
* Take part in continuous improvement of the department and its services
* Help with creating internal knowledge base
* Ensure a timely response and solution
* Help resolve complex technical problems, collaborate with other internal teams
* Take ownership of all raised issues
* Take advantage of modern equipment of the technical lab to help you understand all issues to the core


* Fluent and professional communication in English and French
* Minimum of 1 year experience in a client facing role (preferably from IT support)
* Solid knowledge of Windows
* Experience with installing, troubleshooting VPN/network connectivity, printers, mobile phones is an advantage
* Attention to details, ability to meet deadlines and handle occasional stress
* Customer orientation and friendliness under all circumstances, effective communication
* Reliability and cooperativeness within a team


* Competitive salary and benefit package 5 weeks of holidays + 5 Sick days
* Career progression opportunities and specializations
* Benefit Café in the monthly value 4.000
* Pension Plan Scheme
* International environment
* Pension insurance contribution
* Free breakfast and drinks throughout the day
* Continuous trainings

Location: Prague, Czech Republic

Working hours: Flexible with set core hours

Starting date: ASAP

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation

Teona Davitashvili, REED – MSS

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Informace o pozici

Required education: Basic
Required languages: English (Advanced) or French (Advanced)
Salary: 40 000 – 42 000 CZK / month
Listed in: IS/IT: Application and system development
Employment form
Employment form: Full-time work
Employer type: Recruitment agency