Reed Personnel Services Czech Republic s.r.o.
Slovanský dům, Na Příkopě 859/22
110 00 Praha 1
www.reedglobal.cz

Application Support with German or Dutch

REED is looking for candidates with experience from technical support who would like to further develop themselves. The company offers very progressive environment and enjoyable atmosphere. Take a look and apply!

Responsibilities

· Receives Service Requests via Telephone, E-Mail, Fax, Internet or though Monitoring

· Take ownership of all received issues

· Make initial contact with customer who has logged an issue, collect relevant information

· Work with other teams to help minimize reoccurring issues

· Analyse and resolve complex issues regarding software products

· Handles incidents and Service requests ranging from end user logon problems to functional support to business units

· Document solutions and produce written training materials based on them

· Guide, advise and mentor team members and customers

· Report issues and recommend improvements

Qualifications

· Speaking and writing skills in English + fluent skills in German/Dutch

· At least 1 year of experience in Technical support / Service desk / Application Support

· Excellent Customer Service skills and telephone manner

· Good problem solving and technical skills

· Working experience in Shared Service Center is appreciated

· Experienced in troubleshooting, software/hardware installation and routing technologies is an advantage

Benefits

· Competitive salary with annual bonus

· 5 weeks of holidays + sick days

· Language courses and other learning opportunities

· Meal vouchers and MultiSport card

· Pension plan

· Free beverages and refreshments at workplace

· Top modern office environment

Location: Prague, Czech Republic

Working hours: Flexible with core hours

Starting date: ASAP

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation,

Jana Lauermannová, REED – MSS
https://www.linkedin.com/in/janalauer


Follow us on our company website: www.reedglobal.cz, www.facebook.com/RSRCzechRepublic


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Informace o pozici

Společnost
REED SPECIALIST RECRUITMENT
Address
Praha
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Advanced) or German (Advanced) or Dutch (Advanced)
Benefits: Contributions to the pension / life insurance, Flexible start/end of working hours, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Cafeteria, Refreshments on workplace, Contribution to sport / culture / leisure, Sick days, Occasional work from home, Corporate events, Foreign business trips
Listed in: IS/IT: System and HW administration, IS/IT: Application and system development, Customer service, Application SW administrator, Help Desk Technician, IS Support
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Recruitment agency

REED SPECIALIST RECRUITMENT, Jana Lauermannová
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