Reed Personnel Services Czech Republic s.r.o.
Slovanský dům, Na Příkopě 859/22
110 00 Praha 1

Helpdesk Specialist

Are you looking for a career opportunity within an international environment? Do you want to join a stable company who will give you the chance for further professional development? If you have some experience in IT support (or you are just IT passionate), are a people oriented person and want a new challenge, read further!


· Provide support and troubleshooting for desktops, laptops, mobile phones and other equipment

· Prove to be customer oriented, communicative and friendly towards your internal clients

· Take part in continuous improvement of the department and its services

· Help with creating internal knowledge base

· Ensure a timely response and solution

· Help resolve complex technical problems, collaborate with other internal teams

· Take ownership of all raised issues

· Take advantage of modern equipment of the technical lab to help you understand all issues to the core


· Fluent and professional communication in English

· Minimum of 1 year experience in a client facing role (preferably from IT support)

· Solid knowledge of Windows 10 or Apple OS

· Experience with installing, troubleshooting VPN/network connectivity, printers, mobile phones is an advantage

· Attention to details, ability to meet deadlines and handle occasional stress

· Customer orientation and friendliness under all circumstances, effective communication

· Reliability and cooperativeness within a team


· Competitive salary package + 13. salary

· Career progression opportunities and specializations

· Yearly performance review

· 5 weeks of holidays and sick days

· Sodexo card and fully covered Multisport card

· Laptop and iPhone also for personal use

· Premium medical care for and your family

· Pension insurance contribution

· Free breakfast and drinks throughout the day

· Continuous trainings

· Team buildings

Location: Prague, Czech Republic

Working hours: Flexible with set core hours (after probation)

Starting date: ASAP

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation,

Jana Lauermannová, REED – MSS

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Informace o pozici

Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Advanced)
Benefits: Cell phone, Above-standard medical care, Notebook, Contributions to the pension / life insurance, Flexible start/end of working hours, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Refreshments on workplace, Contribution to sport / culture / leisure, Sick days, Occasional work from home, Corporate events, 13th monthly salary, International conferences
Listed in: IS/IT: Consultations, analyses, and project management, IS/IT: System and HW administration, Customer service, Operating system and network administrator, Help Desk Technician, IS Support
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Recruitment agency

Also suitable for graduates.

+420 727 841 641