Reed Personnel Services Czech Republic s.r.o.
Slovanský dům, Na Příkopě 859/22
110 00 Praha 1
www.reedglobal.cz

Technical Support with French

REED is currently looking for a candidate for our international client from the area of information technologies. Become a part of an innovative company that is creating solutions of the future. At the moment, we are looking for candidates to join their technical support team with French language skills.

Responsibilities:

· Receives Service Requests via Telephone, E-Mail, Fax, Internet or though Monitoring

· Manages resolution of Service request

· Handles incidents and Service requests ranging from end user logon problems to functional support of business units

· Documentation of Service request and Incidents using a CRM-Tool

· Highlight errors/discrepancies in the customer data

· Getting the problem solved within the first contact


Qualifications:

· At least 1 year of experience in Technical Support

· Excellent Customer Service skills and telephone manner

· Good problem solving and technical skills

· Working experience with Cisco Call Manager, Cisco Unity, Cisco Voice Gateways, Cisco CME is must

· Experienced in troubleshooting, software/hardware installation and routing technologies is an advantage

· Speaking and writing skills in English + advanced French


Benefits:

· The opportunity to work in a multicultural company

· Educational courses and training

· Opportunities to learn and grow within the company

· Flexible working hours

· 5 weeks holiday + sick days

· Notebook and Cell phone

· Meal vouchers and Cafeteria bonus system

Location: Prague, Czech Republic

Working hours: 24x7 shifts system

Starting date: ASAP


If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation

Teona Davitashvili, REED – MSS
www.linkedin.com/in/teonadavitashvili


Follow us on our company website: www.reedglobal.cz, www.facebook.com/RSRCzechRepublic


By answering to this advertisement or sending your CV and other personal materials, you consent to the collecting, processing and storage of your personal data in accordance with Act No. 101/2000 Coll. Privacy.


Informace o pozici

Společnost
REED SPECIALIST RECRUITMENT
Address
Praha
Required education: College
Required languages: French (Advanced), English (Advanced)
Listed in: IS/IT: Application and system development, IT Analyst
Employment form
Employment form: Full-time work
Employer type: Recruitment agency

REED SPECIALIST RECRUITMENT, Teona Davitashvili