Reed Personnel Services Czech Republic s.r.o.
Slovanský dům, Na Příkopě 859/22
110 00 Praha 1

Technical Support with French

REED is currently looking for a candidate for our international client from the area of information technologies. Become a part of an innovative company that is creating solutions of the future. At the moment, we are looking for candidates to join their technical support team with French language skills.


· Receives Service Requests via Telephone, E-Mail, Fax, Internet or though Monitoring

· Manages resolution of Service request

· Handles incidents and Service requests ranging from end user logon problems to functional support of business units

· Documentation of Service request and Incidents using a CRM-Tool

· Highlight errors/discrepancies in the customer data

· Getting the problem solved within the first contact


· At least 1 year of experience in Technical Support

· Excellent Customer Service skills and telephone manner

· Good problem solving and technical skills

· Working experience with Cisco Call Manager, Cisco Unity, Cisco Voice Gateways, Cisco CME is must

· Experienced in troubleshooting, software/hardware installation and routing technologies is an advantage

· Speaking and writing skills in English + advanced French


· The opportunity to work in a multicultural company

· Educational courses and training

· Opportunities to learn and grow within the company

· Flexible working hours

· 5 weeks holiday + sick days

· Notebook and Cell phone

· Meal vouchers and Cafeteria bonus system

Location: Prague, Czech Republic

Working hours: 24x7 shifts system

Starting date: ASAP

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation

Teona Davitashvili, REED – MSS

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Informace o pozici

Required education: College
Required languages: French (Advanced), English (Advanced)
Listed in: IS/IT: Application and system development, IT Analyst
Employment form
Employment form: Full-time work
Employer type: Recruitment agency