Bureau IT Specialist

RFE/RL is looking for a Bureau IT Specialist who will provide, under the supervision of the Bureau IT Manager, effective and efficient IT support, and services to staff in RFE/RL bureaus and remote locations through understanding their current and future needs and supporting to achieve them through coordinating and executing various IT activities in the bureaus.

Responsibilities:

• Contributes to ensuring that the bureaus are effectively equipped and run to meet the current and future IT operational needs of RFE/RL.
• Assists in the performance and supervision of daily IT operations of the bureaus.
• Deals with daily IT support, supervises, and escalates the service tickets.
• If needed, performs user and systems administration support, incl. resolving HW & SW issues.
• Maintains accurate and complete bureau IT asset management database.
• Updates contracts, requests, and processes new quotes for IT equipment in the bureaus.
• Together with the Bureau IT Manager, prepares roadmaps and replacement plans.
• Provides project management support for various IT projects in the bureaus, prepares reports and charts regarding the bureau IT projects, keeps track of projects and requests in the bureaus.
• Assists in developing and ensuring successful implementation and compliance with the standard operating procedures and safety regulations and uses the industry best practices when performing duties and tasks assigned.
• Works closely with the bureaus to promote and implement standard workflows and IT systems.
• Adheres to and complies with all technology standards, policies, and regulations as outlined by Operations Division in Prague.
• Contributes to creating and maintaining a positive work environment.
• Performs other related duties, incl. supporting any other technology used in the bureaus (VPN, NAS, TeamViewer, etc.), as assigned.
• Performs other related duties as assigned.

Education:

• Preferably a bachelor’s degree in IT, or relevant professional experience.
• PRINCE2, ITIL or COBIT certification is an advantage.

Experience:

• Prior experience with providing IT support (HW, SW, ticketing systems).
• Particularly good the end-user knowledge of MS Office applications.
• Previous experience with Active Directory, Group Policy, DNS is plus.
• Experience with ERP systems like Peoplesoft is plus.
• Project Management experience - desirable but not required.
• Organizational skills.

Competencies:

• Team player with ability to work independently.
• Ability to learn modern technologies.
• Understands and meets customer needs in a helpful way.
• Ability to quickly anticipate, trouble-shoot and resolve problems.
• Ability to balance multiple responsibilities and projects simultaneously.
• Willingness to occasionally travel to bureaus in RFE/RLs broadcast region.

Languages:

• Czech
• English
• Russian (Desirable but not required)

This is a locally recruited full-time position on a one-year assignment initially, with the possibility of extension for an open-ended contract after one year. The opportunity is open preferably to applicants with the legal right to work in the Czech Republic, who are expected to work in RFE/RL Prague’s office in a hybrid working model of a blend of in-office and remote work in the Czech Republic.