Service Desk Analyst – German/French Speaking (NTT GDC)

Job Description

This role will accept requests from client via agreed channels. They perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience.

Requirements

• Proficiency in English & German or French is essential
• 1- 2 years’ work experience
• 1+ years’ experience required in call center / managed services / services delivery / client facing environment
• We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis

Benefits

• Great working atmosphere in an international team
• 5 weeks of vacation
• 3 sick days per calendar year
• Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
• Contribution to the pension insurance
• Over standard health care
• Meal tickets
• Refreshment (coffee, tea, water on work) for free
• Notebook and mobile phone including data tariff per company standards