The primary responsibility of Network Support Engineer is to provide a service to internal clients through proactively identifying, investigating and resolving technical incidents and problems. The Network Support Engineer focuses on higher support for more complex network incidents, requests, problems and events.

What you will be doing:

  • investigating support calls (on 2nd level) from our customers and identify the root cause of incidents and problems
  • ensuring that assigned infrastructure at the client site is configured, installed, tested and operational
  • assisting in analysing, assigning and escalating the support calls
  • monitoring network infrastructure
  • identifying problems and errors
  • provide phone support to clients

Required Work Experience:

  • full CCNA certification
  • at least 5 years of work experience in networking (mainly support for Cisco devices; other technologies like HP, Aruba, F5, Bluecoat are a big plus)
  • good knowledge of routing and switching
  • willingness to work on shifts 24x7
  • enterprise experience
  • English - written and spoken

What we offer:

  • variable yearly bonus
  • we can help you to become a certified professional - CCNP and other certifications
  • 5 weeks of vacation
  • 3 sick days per year
  • notebook and mobile phone
  • meal vouchers in the value of 100 CZK with 55% company subsidy
  • contribution to the pension insurance in the amount of 1,000 CZK monthly
  • Cafeteria Benefity system: 400 CZK monthly
  • compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year
  • over standard healthcare
  • Multisport card
  • language courses
  • refreshment, monthly company breakfasts/lunches

Informace o pozici

NTT Czech Republic s.r.o.
Milevská 2095/5, Praha – Krč
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Advanced)
Benefits: Bonuses, Cell phone, Above-standard medical care, Notebook, Contributions to the pension / life insurance, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Refreshments on workplace, Sick days
Listed in: IS/IT: Consultations, analyses, and project management, IS/IT: System and HW administration, Telecommunications, Operating system and network administrator, Help Desk Technician, IS Support
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer

NTT Czech Republic s.r.o., Kateřina Harmaňošová