Do you feel comfortable in identifying, investigating and resolving technical incidents? Do you feel good after helping and providing good service to client? If you have at least 2 years´ working experience in networking, we have a role for you. You will be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

What you will be doing:

Monitoring

  • You will ensure that assigned infrastructure is configured, installed, tested and operational.
  • Perform necessary checks, apply monitoring tools and respond to alerts.
  • Responsibility for ensuring that the software is installed and configured according to business requirements.
  • Identifies problems and errors prior to or when they occur.

Support

  • You will investigate first line support calls assigned to them and identify the root cause of incidents, events and problems.
  • Ensure the efficient and comprehensive resolution of incidents, events and requests, usually documenting the problem resolution and troubleshooting steps.
  • Where necessary, they escalate requests and exceptions to the 2nd line support team.

Incident, problem, request and event management

  • You will assist in analysing, assigning and escalating the support calls.
  • Provide telephonic support to clients where required
  • They are required to identify the problem, incident or event, perform root cause analysis on events, problems and incidents and document the actions required
  • Identifying and selecting the appropriate solutions, including the development of a workaround plan.
  • Ensure the implementation of a resolution and recovery, ensuring compliance to the relevant processes and policies.

Required Work Experience:

  • at least 2 years working experience in networking - technical support/network support/network administrator
  • English written and spoken
  • French/Dutch language is a big plus
  • willingness to work on extra paid shifts - 24x7 - nights +10%, weekends +10%, public holidays +100%)

What we offer:

  • variable yearly bonus
  • 5 weeks of vacation
  • 3 sick days per year
  • Notebook and mobile phone
  • Meal vouchers in value of 100 CZK with 55% company subsidy
  • Contribution to the pension insurance in the amount of 1,000 CZK monthly
  • Cafeteria system
  • Multisport card
  • Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year
  • Over standard healthcare
  • Refreshment, monthly company breakfasts

Join our growing global team and push your career further with NTT. Apply today or tomorrow, we are looking forward to hearing from you.


Informace o pozici

Společnost
NTT Czech Republic s.r.o.
Address
Milevská 2095/5, Praha – Krč
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Intermediate) or French (Intermediate) or Dutch (Intermediate)
Listed in: IS/IT: Consultations, analyses, and project management, IS/IT: System and HW administration, Customer service, Help Desk Technician, IS Support
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer

NTT Czech Republic s.r.o., Kateřina Harmaňošová