The primary responsibility of Support Engineer is to provide a service to internal clients to ensure that the IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to end-users by managing incidents to resolution. The Support Engineer L2 focuses on second line support for medium complexity incidents, requests, events and problems.

We are looking for a skilled network engineer with knowledge of Cisco technologies. Experience with HP and Aruba technologies is a big advantage.

What you'll be doing:

  • In-depth troubleshooting of and resolving of incidents
  • Implementation of service requests and changes
  • Cooperation in deployment or upgrade projects
  • Technical Root cause analysis of Problem Tickets

Requirements:

  • Fluent English/ German would be an asset
  • Willingness to work 24x7 (nights, weekends, public holidays => shift rotation)
  • Solid experience delivering support in a large Cisco based network environment. (LAN, WAN, Datacenter, WLAN and/or Security)
  • Experience with Bluecoat Proxy Servers, F5 Loadbalances, Fortinet, Aruba WLAN and/or HP switches is desirable but not essential.
  • Valid CCNP or relevant experience

Certifications - nice to have:

  • HP ATP/ASE
  • Aruba ACMA/ ACMP
  • Aruba CWNA
  • F5 SE
  • BlueCoat Certified Professional

What we offer:

  • 10% yearly bonus
  • 5 weeks of vacation
  • 3 sick days per year
  • Notebook and mobile phone
  • Meal vouchers in value of 100 CZK with 55% company subsidy
  • Contribution to the pension insurance in the amount of 1,000 CZK monthly
  • Contribution to public transport (full coverage of annual ticket)
  • Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year
  • Over standard healthcare
  • Refreshment (fruit, coffee, tea), monthly company breakfasts

We accelerate our employees’ careers through customized development paths as well as helping them to become certificated professionals. With us, you will obtain the certifications mentioned before.

Informace o pozici

Společnost
NTT Czech Republic s.r.o.
Address
Milevská 2095/5, Praha – Krč
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Intermediate), German (Intermediate)
Listed in: IS/IT: Consultations, analyses, and project management, IS/IT: System and HW administration, Telecommunications, Operating system and network administrator, IS Support
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer

NTT Czech Republic s.r.o., Lucie Hamplová