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Service Desk Operator

Job purpose

Provide first line support for the services delivered by IT Hub Prague. Is the SPOC for internal customers.

What do you need for this job?

  • Secondary school education
  • English level C1 (advanced)
  • Czech level C1
  • Be communicative
  • Be able to resist stress
  • ITIL best practices understanding
  • Basic knowledge (awareness) throughout the IT platforms and solutions

What you will do?

  • Operates as Single Point of Contact towards supported users, accounts and countries
  • Submits incidents and support requests into ticketing tool overseeing their proper, accurate and timely resolution
  • Performs first line analysis in order to assign tickets to an appropriate resolution group
  • Receives incoming calls and manages the service desk mailbox
  • Holds on-call standby out of office hours
  • Participates in Service Desk knowledge base creation and forthcoming updates
  • Closely cooperates with Service Delivery team, mainly Incident manager

Why choose us?

  • We are a stable international company with Dutch background and an excellent position on the Czech financial market.
  • Office in the Prague center (Anděl)
  • We are open to working with students and high school and university graduates;
  • We offer above-standard employee benefits

About us (and you)

We believe in “CARE –CLEAR – COMMIT“, three values that are key to us. They are the foundation of our corporate culture, the way we treat our clients and each other and how we manage our people.

  • CARE – The work-life balance is important to us.
  • CLEAR – We are fair, we say things as they are we are not pretentious.
  • COMMIT: We are committed to our work and stand behind our decisions

Informace o pozici

NN Životní pojišťovna a NN Penzijní společnost
Požadované vzdělání: Středoškolské nebo odborné vyučení s maturitou
Požadované jazyky: Čeština (Pokročilá), Angličtina (Pokročilá)
Zařazeno: IS/IT: Správa systémů a HW
Typ pracovního poměru
Typ pracovního poměru: Práce na plný úvazek
Typ smluvního vztahu
Typ smluvního vztahu: pracovní smlouva
Zadavatel: Zaměstnavatel