Become a part of our new future, join NN.
Service Desk Operator
Provide first line support for the services delivered by IT Hub Prague. Is the SPOC for internal customers.
What do you need for this job?
- Secondary school education
- English level C1 (advanced)
- Czech level C1
- Be communicative
- Be able to resist stress
- ITIL best practices understanding
- Basic knowledge (awareness) throughout the IT platforms and solutions
What you will do?
- Operates as Single Point of Contact towards supported users, accounts and countries
- Submits incidents and support requests into ticketing tool overseeing their proper, accurate and timely resolution
- Performs first line analysis in order to assign tickets to an appropriate resolution group
- Receives incoming calls and manages the service desk mailbox
- Holds on-call standby out of office hours
- Participates in Service Desk knowledge base creation and forthcoming updates
- Closely cooperates with Service Delivery team, mainly Incident manager
Why choose us?
- We are a stable international company with Dutch background and an excellent position on the Czech financial market.
- Office in the Prague center (Anděl)
- We are open to working with students and high school and university graduates;
- We offer above-standard employee benefits
About us (and you)
We believe in “CARE –CLEAR – COMMIT“, three values that are key to us. They are the foundation of our corporate culture, the way we treat our clients and each other and how we manage our people.
- CARE – The work-life balance is important to us.
- CLEAR – We are fair, we say things as they are we are not pretentious.
- COMMIT: We are committed to our work and stand behind our decisions
Informace o pozici
- NN Životní pojišťovna a NN Penzijní společnost
- Požadované vzdělání: Středoškolské nebo odborné vyučení s maturitou
- Požadované jazyky: Čeština (Pokročilá), Angličtina (Pokročilá)
- Zařazeno: IS/IT: Správa systémů a HW
- Typ pracovního poměru
- Typ pracovního poměru: Práce na plný úvazek
- Typ smluvního vztahu
- Typ smluvního vztahu: pracovní smlouva
- Zadavatel: Zaměstnavatel