We are looking for dedicated and responsible Client Care Specialists with English and German language for a significant, stable, international company in Prague to provide high-end customer care in a field of medical devices. You will have a chance to be part of a modern SSC and to participate in setting up processes and procedures. Start date from asap.

Job description

- providing support to customers via phone and email, order management
- handling product and service complaints and queries
- responsibility for correct order handling and customer data maintenance
- proving basic product support
- implementation of processes and procedures related to Customer Care
- promoting current campaigns and offers
- cooperation with sister companies

Requirements

- 2-3 years of experience in customer service, preferably in SSC
- fluent English and native German language
- other languages are a big advantage
- knowledge of SAP is big advantage
- excellent communication skills and pro-client orientation
- computer skills
- sense of detail, positive attitude, stress resistance

Benefits

- 25 days of vacation
- meal vouchers
- pension plan
- life insurance
- sport card, contribution to public transportation
- international environment

Informace o pozici

Společnost
Manuvia, a. s., organizační složka
Address
Hlavní město Praha
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Advanced), German (Proficient)
Listed in: Administration, Customer service, Pharmaceutical
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Recruitment agency

Practical training and short-term placement, trainee programs.


Manuvia, a. s., organizační složka, Karolína Cajthamlová
+420 734 235 129