We are Make - a powerful workflow automation platform benefiting the advancement of the no-code movement across organizations of all types and sizes. Today, Make empowers hundreds of thousands of people to visually create, build, and automate at the speed of their ideas, driving us closer to a world where everyone has the power to innovate without limits.

Customer Care Specialist

We are looking to hire a Customer Care Specialist to help our users with automation and with a connection of applications. You’ll be joining the global Support team to show our users how to improve and automate their workflows by connecting apps by using our product. If you are looking for exciting projects run by hands-on tech leads in one of the fastest-growing companies in Europe, keep reading!

Working hours:
All CCare members are expected to work flexibly between 7 am and 7 pm with one weekend every 3 weeks. Our CCare members never work more than 5 days a week and our current setup implies a working fund of 36 hours instead of 40 (per week).

What you’ll do:

  • Developing and participating in integration solutions
  • Responding to questions related to automation from customers around the world
  • Helping our customers with different issues in their automation processes in our product
  • Team-playing with the other team members and trying to solve hard issues in creating integrations between applications
  • Knowing the relevant processes and being aware of automation processes
  • Learning new automation processes on a daily basis
  • Setting up priorities and working with the ticketing system

What we are looking for:

  • Proficiency in written English is must have
  • Excitement and interest to play around with different applications
  • Interest in automation and learning new technologies
  • Passion for result and solution-orientation
  • Ability to express yourself in a professional way
  • Feedback-driven behaviour & thrill to try new things
  • Understanding of complex topics and willingness to provide solutions to meet the customers’ expectations
  • Ability to set up priorities
  • Experience with any ticketing/customer support systems will be an advantage
  • Technical or hands-on experience with a no-code automation tool is more than welcome

What we offer:

  • 📈 RSUs grant in a rapidly growing company raising its value every day
  • 💸 Annual bonus
  • 🌎 Multinational team with 42 nationalities creating the future of automation
  • 🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings)
  • 🍎 Notebook/Macbook and 34’’ curved monitor
  • 🏝 25 days of vacation, 4 sick days
  • 🫶 10 care days to care for your loved ones
  • 👨👩👧👦 Extra parental vacation (3-6 months)
  • 👶 RSUs grant for a newborn child
  • ☂️ Life insurance
  • 🏋️ Multisport card
  • 💰 Remote working allowance
  • 🍍 Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone
  • 🥗 Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion
  • 🏡 Home office
  • 🥳 Team buildings, parties, and company events multiple times a year

If you see a match, let us know and apply now!

Informace o pozici

Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Advanced)
Benefits: Notebook, Flexible start/end of working hours, Refreshments on workplace, Corporate events, Individual schedules of working hours, Dog-friendly office
Listed in: IS/IT: Consultations, analyses, and project management, IS/IT: System and HW administration, IS/IT: Application and system development
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer

Celonis s.r.o., Tereza Vitásková