Infosys provides business-to-business trans-formative services for its clients across the globe. Moreover, Infosys is one of the leaders in the next-generation consulting, technology and outsourcing solutions.

Why is it great to join us? Infosys gives career opportunities to people with and without solid experience who are willing to absorb and implement technological innovations on daily basis.

Explore the future with Infosys now!

Customer support teamRead more about the department

Customer Support Specialist with HUNGARIAN

Brno, the Czech Republic, Full-time

INFOSYS provides career opportunities and stable employment in multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills working from the all-new office building in the center of Brno.

Your workday will just fly by as you will:

· Be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.

· Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;

· Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);

· Be a member of the international, dynamic and innovative company environment.

Why does Infosys choose you? You definitely:

· Speak and write in English AND Hungarian fluently;

· Handle phone calls, a necessity to reply to emails and give a useful guidance to the client;

· Perceive multitasking and problem solving as a piece of cake;

· Are a daily user of Windows, Android or iOS, Microsoft Office, etc.

· Want to be a team player rather than a lonely wolf;

· Can be punctual and relied on.

Infosys esteems you as we provide:

· Long-term and stable cooperation;

· Performance bonus;

· Financial appraisal for referring your friends and acquaintances;

· Monetary compensation of the night shifts and compensation days for working at the Czech state holidays;

· Meal allowance;

· Multisport card with financial contribution from Infosys;

· Organized training sessions during the first weeks and further upskilling courses (online, with our experts);

· 25 days of a paid leave;

· Brand new offices (Vlnena street) with a game room, a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city of the Czech Republic;

· Expat Assistance Services for new joiners;

· Teambuilding activities.

Infosys appreciates your time so the hiring process is usually concise:

Apply – Receive a respond after your CV evaluation - Get a call from our Recruiter – Arrange a video conference with our Team Leader/Manager – Get a feedback/offer – Navigate your next with Infosys.

Living in the Czech Republic has many advantages including affordable living, a very good infrastructure, proximity to other European capitals, as well as an interesting history and culture, and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!

About department

Customer support team

Our team of skilled and sympathetic customer service representatives is responsible for pleasant, smooth, and mainly helpful communication with the employees of our various projects. They assist with different technical problems that our clients face on day to day basis.

Information about position

Vlněna 526/1, Brno – Trnitá
Required education: Secondary education or professional training with a school-leaving exam
Required languages: Hungarian (Intermediate), English (Intermediate)
Benefits: Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Corporate events
Listed in: Administration, IS/IT: System and HW administration, Customer service, Administration, Call Centre Operator, Help Desk Technician
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer

Also suitable for graduates.

Job is also suitable for the physically challenged, attendance required – handicapped-accessible building. Also suitable for: Disabled, Wheelchair bound, Other.

Infosys (Czech Republic) Limited s.r.o., Careers CZ