We are an IT consulting company, one of the elite partners providing the ServiceNow cloud solution. From our Prague base, we have expanded to Brno and Hradec Králové since 2014, and we have also grown into an international company with branches in Hungary, Germany, Poland, and Finland. Altogether, there are about 280 of us. We have been part of Infosys since 2020, but we still maintain our own brand and culture.

We offer consultations on the field of IT SM and subsequent implementation of customized SW solutions. An integral part is also the subsequent Support up to L3.

What is ServiceNow? It is a cloud platform that is a leader in automating and digitizing processes in all possible areas, such as incident management, problem management, knowledge management, employee service centers, and much more.

Business Consultant/Analyst

Business Consultant/Analyst, is responsible for the successful implementation. Business Consultant is the main
contact for our customer and creates bridge between business owner on customer site and our ServiceNow Tech
Lead who is responsible for technical site of the project.


Your Main Responsibilities and Challenges:
✓ Looking for true customer needs and proposing solutions for enterprise customers based on ServiceNow platform covering the following IT and business domains for which you will receive comprehensive training: ITSM, ITOM (Event management, Discovery, Cloud management), HR service delivery, Project management incl. Agile development, Financial management incl. Cost management, GRC, Security Operations, Customer service management, Field service management, various business service management areas, e.g., marketing, legal, facilities etc.
✓ Analysing customer requirements and preparing user stories based on a discussion with customer.
✓ Conducting ServiceNow features demos and facilitating customer workshops.
✓ Participating on presales presentations and workshops.
✓ Providing guidance and project related advices/clarifications to customers.


Your ideal professional background should look like:
✓ Proven practical experience with business analysis (ideal 3+ years)
✓ Analytical mind and rational thinking
✓ Strong leadership, communication and presentation skills
✓ Proactive and responsible attitude
✓ Very good time management skill
✓ Fluent English – direct contact with customer


What would be an advantage:
✓ Previous ServiceNow experience and certification
✓ Specific IT or Business domain knowledge (ITSM, ITOM, Financial, HR etc.)
✓ Experience with other IT Service Management Tool
✓ Good process/practises knowledge and certification (ITIL, Cobit, it4it, etc.)
✓ Experience with working on projects where is a strong focus on deadlines and budgets.

A package of benefits that you can look forward to:
✓ Informal and friendly working environment, and at the same time stability and profitability of successful international IT company.
✓ Hybrid way of work and flexible working hours (mix of office and home office to better balance your work-life balance) or full remote work.
✓ Personal and professional growth - we have strong focus on the uniqueness of each team member and deepen his knowledge and skills through training programs and leadership from senior colleagues.
✓ Participation in international projects and the opportunity to draw ever new information from other colleagues - the teams are composed of members from our branches around the Europe.
✓ Our team-buildings, conferences, hackathons, sports or CSR initiatives, events for your children etc. will not get you bored as well. :)
✓ We provide competitive compensation and generous package of benefits related to your work-life balance / sport / culture / food / pension and life insurance / paid absences on top of law / BYOD and other local perks (e.g., Zoo tickets, discounts, …).

Information about position

Employer
GuideVision, s.r.o.
Address
Türkova 2319/5b, Praha – Chodov
Required education: Secondary education or professional training with a school-leaving exam
Required languages: Czech (Proficient), English (Intermediate)
Benefits: Bonuses, Notebook, Contributions to the pension / life insurance, Flexible start/end of working hours, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Cafeteria, Refreshments on workplace, Contribution to sport / culture / leisure, Sick days, Occasional work from home, Dog-friendly office
Listed in: IS/IT: Consultations, analyses, and project management, Business analyst
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract, contract under Trade Certificate / Identification No.
Employer type: Employer

GuideVision, s.r.o., Denisa Žežulková