GuideVision, an Infosys company, is a consulting and professional services company, specialized in enterprise service management with exclusive focus on the ServiceNow solution. The ServiceNow cloud platform is the global leader for automating IT service management processes (ITSM). We offer end-to-end approach from strategic consultancy through implementation and integrations to training and support. Based in Prague, Czech Republic and with offices in Hungary, Poland, Finland and Germany, we serve global companies from the banking, management consulting, logistics, telecommunications, and other industries. As an Elite Partner of ServiceNow, GuideVision stands out with the highest levels of customer satisfaction and quality in solution deployments.
Team Leader for IT Consultants
The number of our consultants is constantly growing. Therefore, we are looking for an experienced Team Leader who will become part of our Operations Department. Team Leader at GuideVision is mainly responsible for people management, business ownership of some internal applications and also daily operational agenda. You will be in regular contact with your team members, deal with different tasks but also have your regular operation responsibilities.
Your Main Responsibilities and Challenges:
- People management for up to 15 employees.
- Understanding and communicating company goals, processes, and policies.
- Providing guidance with personnel matters.
- Motivating and encouraging employee engagement.
- Developing and evaluating of individual performance (KPI).
- Identifying the need for corrective actions and communicating decisions.
- Engaging with other Team Leaders/Managers across the organization.
- Business ownership of some internal ServiceNow applications in Operations area. Our Operations team has already business ownership of applications such as Timesheet, Personal KPI, Intranet, Knowledgebase, Event Calendar etc.
- Internal projects management such as new processes creation, event management, webinars organization etc.
- Helping with other adhoc operational agenda such as optimization of company processes or providing support and training to other departments regarding operations processes and applications.
Your professional background should look like:
- Experience in the same position for at least 2 years
- Experience from IT environment is an advantage
- Experience with project management
- Fluency in Czech/Slovak and English
- People-oriented and leadership skills
- Agile and flexible approach
- Practical and organizational approach
- Communicative, open-minded, and proactive
- Decision-making and problem-solving attitude
Why joining GuideVision:
- Interesting job for the Elite ServiceNow Partner and Leading Partner in the CEE region
- Social Events such as team-buildings, conferences, Hackathons, Olympic games
- Pleasant and informal working environment
- The package of great benefits: Multisport card, Cafeteria program, Electronic meal card, Pension and life insurance contribution, Mobile phone tariff benefit, Prague ZOO tickets, BYOD, refreshment in the office.
- 25 days of holiday, 2 sick days, flexible working hours and home office.
Information about position
- GuideVision, s.r.o.
- Türkova 2319/5b, Praha – Chodov
- Required education: Secondary education or professional training with a school-leaving exam
- Required languages: Czech (Proficient), English (Intermediate)
- Benefits: Bonuses, Notebook, Contributions to the pension / life insurance, Flexible start/end of working hours, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Cafeteria, Refreshments on workplace, Contribution to sport / culture / leisure, Education allowance, Sick days, Occasional work from home, Corporate events, Individual schedules of working hours, Opportunity to work up hours, Self-organization of the job
- Listed in: IS/IT: Consultations, analyses, and project management, IS/IT: Application and system development, Human resources
- Employment form
- Employment form: Full-time work
- Contract duration
- Contract duration: Permanent
- Employment contract
- Employment contract: employment contract, contract under Trade Certificate / Identification No.
- Employer type: Employer