We are an American company providing every kind of administrative and financial service for our European branches.
We have been in Brno since 2011 and we quickly grew from the original staff of 30 employees to 230+. The corporate world and its anonymity are not for us, as we want to know the names and faces of the people around us, and that has worked well for us.
We work in an international environment and we are a diverse group of people, languages and experiences.

Order Management Specialist with French

The Customer Account Specialist will manage the customer experience in EMEIA by handling and supporting all operational transactions for Compression Technologies and Services businesses. They will coordinate the order flow activities across departments and geographical locations in order to ensure we meet our commitments to the customer. Management of assigned accounts.

WHAT WILL BE YOUR RESPONSIBILITIES:

  • Provide a high level of account management to customers
  • Manage customer orders from placement to invoicing through multiple channels, including phone, fax, EDI, E-Mail, and websites to ensure 100% customer satisfaction
  • Work with demand management to satisfy customers' required delivery dates
  • Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of the status of orders, issues, etc.
  • Provide customer support for pre-order activities (pricing, availability, quoting, technical specifications)
  • Process customer orders (promise dates, order entry, collaboration with supply chain and operations)
  • Ensure customer satisfaction by routinely communicating order status details to customers
  • Manage Sales Order book/backlog in relation to dating/holds/quotes and P.O. errors
  • Ensure that all requested support is provided to meet the monthly revenue target
  • Provide high-quality service through efficient use of all Oracle functionalities related to order fulfilment and relative to customer activity
  • Coordinate cancellation requests with suppliers/customers in order to avoid any discrepancy/excess in inventory
  • Coordinate and align the communication throughout Ingersoll Rand and with the customer
  • Provide support and training to distributors on the order entry application
  • Obtain customer-specific requirements for developing and maintaining the master customer records (messages, part numbers, customer specs., equipment needs)
  • Respond to and/or refer product and technical questions to the appropriate channel
  • Share information with marketing and sales on customers and market conditions

WHAT IS IMPORTANT FOR US:

  • In addition to being fluent in English, fluency in the French languages is required
  • Associate’s Degree in Business, Marketing, Supply Chain or Finance
  • Experience in customer service/customer-facing role
  • Proficient in MS Office applications and experience with ERP (Oracle preferred)
  • Understanding of operations and the supply-demand flow is beneficial
  • Self-motivated, assertive individual, problem solver and teamwork-oriented

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Meal vouchers
  • Flexipass vouchers 500 CZK or Multisport Card for free
  • 5 weeks of holiday, Sick days
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Contribution to language/professional courses 5000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city centre
  • Refreshment at the workplace for free

Informace o pozici

Společnost
Gardner Denver CZ + SK, s.r.o.
Address
Veveří 3163/111, Brno – Žabovřesky
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Intermediate), French (Intermediate)
Benefits: Bonuses, Notebook, Contributions to the pension / life insurance, Flexible start/end of working hours, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Refreshments on workplace, Contribution to sport / culture / leisure, Education allowance, Sick days, Occasional work from home, Corporate events
Listed in: Administration, Customer service, Administration, Back office worker
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Limited (temporary)
Employment contract
Employment contract: employment contract
Employer type: Employer