Fortuna Entertainment Group was established in 2009 and became the largest Central European betting operator. Originally a Czech firm, it has grown into a holding company over time, and it now also operates on the Slovak, Polish, Romanian and Croatian markets with more than 6 thousand employees globally.

Group Specialist for Customer Journeys

Fortuna Entertainment Group is hiring for or an unusual but interesting role called Group Marketing Operations Specialist at our headquarters in Prague.

We´re looking for someone who will help us with the configuration of our main casino tool from a company called Playtech (#1 around the globe). The main task of this role is to prepare and maintain customer journeys across five markets (CZ, SK, PL, CRO, RO).


  • Become knowledgebase for a tool which allow us to personalize and automate campaigns in a real-time
  • Configurate initial campaign settings on the Group level for all markets
  • Prepare the whole map of customer journeys for our online casino
  • Set up bonuses and special offers for our customers based on customer journeys
  • Maintenance, A/B testing and evaluation of campaigns
  • Look for new options and approaches


  • Fluent English
  • Experience with marketing tools and customer journeys would be a huge plus, but we are open to junior candidates as well
  • Ability to adapt new tools, technical thinking, and customer-oriented approach
  • Growth mindset – always be looking for how we can get “just that 1%” better


  • Annual bonus
  • Cafeteria plan and electronic meal vouchers
  • Discounts and promotions by our partners and Penta group companies (e.g. Dr. Max Pharmacies: Gold Partner)
  • Flexible working hours and occasional home office
  • 5 weeks of vacation
  • An interesting and challenging job of a successful international group at the Prague headquarters (informal international teams, communication in English on daily basis)
  • No dress code
  • Various events for employees (sports and corporate events, internal competition for tickets for sports and social events etc.)
  • Brand new offices in the Churchill office complex
  • Our own café, relaxing zone, gym and great amenities around the office

Informace o pozici

Italská 2584/69, Praha – Vinohrady
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Advanced)
Benefits: Bonuses, Cell phone, Notebook, Flexible start/end of working hours, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Cafeteria, Refreshments on workplace, Contribution to sport / culture / leisure, Education allowance, Occasional work from home, Corporate events, Individual schedules of working hours, Self-organization of the job, Individual budget for personal growth, Dedicated time for innovations
Listed in: IS/IT: Consultations, analyses, and project management, IS/IT: System and HW administration, Marketing, Direct Marketing, Product Specialist, Online Marketing
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer

FORTUNA GAME a.s., Tomáš Baierl