FLEETCOR is one of Forbes’ Global Growth Champions and one of Forbes’ World's Most Innovative Companies. We also rank among Fortune’s 1000 companies, Fortune's 100 Fastest Growing Companies and much more. We are leading the future of business payments. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. 800K business customers and millions of people in over 80 countries around the world use our solutions for their payments. We provide our customers various fuel payment products, including cards (such as CCS in Czech Rep. or Travelcard in the Netherlands).

Customer Care Support Analyst with Dutch

FLEETCOR is looking for a new colleague, whose role will be:

• Providing complete customer service on the passive customer service phone line
• E-mail communication with customers
• Communication with customers from Netherlands and Belgium
• Entering of new contracts in the database and updates
• Dealing with requests and complaints of clients

The ideal candidate should meet the following requirements:
• Fluency in Dutch, at least at C1 level
• English at communicative level (min. B1, this language is necessary for the internal team communication, communication with small amount of English speaking customers)
• Good communication skills, assertiveness
• Independence and thoroughness
• Resistance to stress
• Working experience in the area of customer service is an advantage

In this position, we offer you:
• Competitive salary
• Multisport card
• Five weeks of vacation
• Three sick days
• Discounted mobile tariff
• Cafeteria
• Massage in the work place
• Language Courses

and more...

Informace o pozici

FLEETCOR / CCS Česká společnost pro platební karty s.r.o.
Voctářova 2500/20a, Praha – Libeň
Required education: Secondary education or professional training with a school-leaving exam
Required languages: Dutch (Proficient), English (Intermediate)
Benefits: Bonuses, Discount on company products / services, Contributions to the pension / life insurance, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Cafeteria, Sick days, Corporate events, More than 5 weeks of vacation
Listed in: Administration, Customer service, Call Centre Operator, Help Desk Technician, Back office worker, Front office worker
Employment form
Employment form: Full-time work
Employment contract
Employment contract: employment contract
Employer type: Employer

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