EYELEVEL is originally a Czech family company that has become a strong global player in its field, without losing its family atmosphere with more than 600 people. EYELEVEL provides 360° customer service to the world's most famous brands in retail and digital products.
Designs, manufactures and equips branded stores with a combination of design thinking, original customized retail interiors and digital technologies. All this with a complete recycling service. The shops designed and manufactured by EYELEVEL are now found on all continents of the world. EYELEVEL customers include brands such as Nike, Adidas, Vans, Reebok, The North Face, Calvin Klein, Starbucks, Dyson and many others.

Check who we are:
Feel free and watch our video on Vimeo and get know us more:
https://vimeo.com/148862789

If you are still hungry for more information about EYELEVEL, you will surely feed your appetite by checking us on Cocuma webpage below:
http://www.cocuma.co/company/eyelevel/

IT SUPPORT SPECIALIST

INTRODUCTION OF YOUR ROLE

The role will be the primary contact for all tier-1 application support needs responsible for providing initial response and basic troubleshooting for internal users. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person.

KEY RESPONSIBILITIES OF YOUR ROLE

  • 1st level Technical support
  • Provide technical support across the company (this may be in person or over the phone)
  • New computers installation
  • Hardware maintenance and issue solving
  • User account administration and management
  • Basic network issues solving
  • Supplier communication if needed
  • Property management
  • Testing new technology (SW and HW)
  • Managing technical documentation


WHAT ARE WE EXPECTING FROM YOU?

Professional

  • Previous experience with IT troubleshooting and with 1st Level Technical Support

Personal

  • Ability to learn and think outside of the box
  • Work in international team
  • Problem-solving skills
  • Open, Honest and Direct
  • Empathetic and social person for daily interaction with many people
  • Ability to multi-task many things at once without losing focus and control

IT

  • OSX, iOS, Windows (W7, W10)
  • Basic network knowledge (TCP/IP, DNS, DHCP)
  • Active Directory basic administration
  • Microsoft Exchange basic administration
  • Experience with MDM
  • Experience with ticketing tool

Advantageous:

  • IT suppliers portfolio
  • Hardware diagnostic skills
  • Cable wiring
  • AP/switch configuration
  • McGyver-ness

Languages

  • Czech – native/fluent
  • English - advanced

Others

  • Driving license


WHAT CAN YOU EXPECT FROM US?

  • Sauna and terrace with grill and beer tap
  • Very informal environment and colleagues who want to move things forward
  • Unlimited vacation (seriously)
  • Cafeteria Benefit System
  • English language lessons twice a week with our Englishman Ben
  • Sport activities (twice a week circle training and yoga, small fitness available every day)
  • Massages every month
  • Of course, common things like: Laptop (Dell,Lenovo,...), mobile (Iphone), internal and external training, bonuses, flexible start / end of working hours, sickdays
  • And last but not least: our offices are and will be DOG FRIENDLY!

Informace o pozici

Společnost
EYELEVEL s.r.o.
Address
Evropská 859/115, Praha – Vokovice
Required education: Secondary education or professional training with a school-leaving exam
Required languages: Czech (Proficient), English (Advanced)
Listed in: IS/IT: System and HW administration, IS/IT: Application and system development, Operating system and network administrator, Application SW administrator, HW technician, Help Desk Technician, IS Support
Employment form
Employment form: Full-time work
Employment contract
Employment contract: employment contract
Employer type: Employer

Also suitable for graduates.