EYELEVEL is originally a Czech family company that has become a strong global player in its field, without losing its family atmosphere with more than 600 people. EYELEVEL provides 360° customer service to the world's most famous brands in retail and digital products.
Designs, manufactures and equips branded stores with a combination of design thinking, original customized retail interiors and digital technologies. All this with a complete recycling service. The shops designed and manufactured by EYELEVEL are now found on all continents of the world. EYELEVEL customers include brands such as Nike, Adidas, Vans, Reebok, The North Face, Calvin Klein, Starbucks, Dyson and many others.
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ERP SUPPORT SPECIALIST
INTRODUCTION OF YOUR ROLE
- We are currently hiring a Support Specialist to join our team.
- The role will be the primary contact for all ERP application support needs responsible for providing initial response and basic troubleshooting for internal users.
KEY RESPONSIBILITIES OF YOUR ROLE
- Application support and troubleshooting a variety of technical issues with a focus on internal customer service.
- Answering inquiries received at the Help Desk and accurately classifying, prioritizing, and recording the service requests based on defined SLA.
- Working with users to appropriately diagnose the nature of their problems and resolving ERP application issues.
- Active participation on global implementation project.
WHAT ARE WE EXPECTING FROM YOU?
- Preferred Bachelor’s degree or experience in related field.
- 1+ or 3+ year experience in application support.
- 1+ or 3+ year experience providing end-user application support and ERP systems.
- Ability to identify and solve problems with limited supervision.
- A positive, customer-friendly attitude with attention to detail.
- Entrepreneurial minded with an internal drive to continuously hit goals and succeed.
- Strong organizational and prioritization skills with ability to effectively work and collaborate with multiple departments / functions.
- Proficient technical knowledge in various systems, software and database applications.
- Intermediate knowledge working with SQL databases.
- Experience in writing SQL queries.
- English - Advanced
- Czech - Fluent
WHAT CAN YOU EXPECT FROM US?
- Sauna and terrace with grill and beer tap
- Very informal environment and colleagues who want to move things forward
- Unlimited vacation (seriously)
- Cafeteria Benefit System
- English language lessons twice a week with our Englishman Ben
- Sport activities (twice a week circle training and yoga, small fitness available every day)
- Free massages every month
- Of course, common things like: Laptop (Apple or Lenovo), mobile (Iphone), internal and external training, bonuses, flexible start / end of working hours, sickdays
- And last but not least: our offices are and will be DOG FRIENDLY!
Informace o pozici
- EYELEVEL s.r.o.
- Evropská 859/115, Praha – Vokovice
- Required education: Secondary education or professional training with a school-leaving exam
- Required languages: English (Advanced), Czech (Proficient)
- Listed in: IS/IT: System and HW administration, Application SW administrator, Help Desk Technician, Database specialist, IS Support, ERP Specialist
- Employment form
- Employment form: Full-time work
- Employment contract
- Employment contract: employment contract
- Employer type: Employer