Do you feel good after helping and providing good service to client? As ITaaS Support Engineer you will be providing a service to ITaaS clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems. Also to restore service to clients by managing incidents to resolution. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You will be doing:

  • Ensuring assigned infrastructure at the client site is configured, installed, tested and operational
  • Identifying problems and errors prior to or when they occur
  • Investigating first line support calls assigned and identifying the root cause of incidents and problems
  • Taking responsibility for receiving calls and incidents at the services desk
  • Following the required handover procedures for shift changes to ensure service continuity

You should have:

  • previous experience in IT
  • experience with SW systems and VMware virtualization
  • Fluent English
  • Dutch or French is a big plus

What we offer:

  • 10% yearly bonus
  • 5 weeks of vacation
  • 3 sick days per year
  • Notebook and mobile phone
  • Meal vouchers in value of 100 CZK with 55% company subsidy
  • Contribution to the pension insurance in the amount of 1,000 CZK monthly
  • Contribution to public transport (full coverage of annual ticket)
  • Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year
  • Over standard healthcare
  • Refreshment (fruit, coffee, tea), monthly company breakfasts

We accelerate our employees’ careers through customized development paths as well as helping them to become certificated professionals. With us, you will obtain the certifications mentioned before.

Join our growing global team and push your career further with Dimension Data. Apply today or tomorrow, we are looking forward to hear from you. Find out more about us on

Informace o pozici

Dimension Data Czech Republic s.r.o.
Milevská 2095/5, Praha – Krč
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Intermediate)
Listed in: IS/IT: Consultations, analyses, and project management, IS/IT: System and HW administration, Telecommunications
Employment form
Employment form: Full-time work
Employer type: Employer

Dimension Data Czech Republic s.r.o., Veronika Prášková