Dimension Data, founded in 1983, is a service and solution provider of information and communication technology, which supports more than 6,000 customers in design, planning, construction and operation of enterprise-wide IT infrastructure to achieve their business goals.
For this we use our technology expertise and global capabilities to deliver services in the areas of network and data center, IT security, voice & video communications as well as application integration.
Dimension Data has a turnover of 7,5 billion U.S. $ with more than 28,000 employees in 58 countries worldwide and is since October 2010 a member of the international NTT Group, one of the world’s three largest telecom service providers with approximately 240,000 employees and annual Turnover of about 130 billion U.S. $.

L3/L4 Network Support Lead Engineer

The primary responsibility of the IT Support Engineers is to provide a service to internal clients to ensure that IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to end users by managing incidents to resolution. The IT Support Engineer L3 focuses on third line support for high complexity incidents, requests, problems and/or events.

What you'll be doing:

  • Resolving incidents, implementation of simple changes, implementation of standard service requests
  • Ticket forwarding to appropriate resolver group (LNS team, server operations Team, Helpdesk, WAN provider)
  • Acceptance of requests by phone and opening the ticket for correct resolution group accordingly
  • Check tickets returned from WAN provider as resolved for completeness of solution description (if not complete return back to WAN provider)
  • Automated deployment of configurations via existing scripts
  • "Endkontrolle" (complete check everything works again) end ensuring all components and services are up and running after incident resolution and change execution
  • Implementation of complex service requests
  • Creation of scripts for automated deployments
  • Implementation of complex changes, change planning, change evaluation
  • Technical "Bridgehead" for the respective module
  • Technical lead in the NOC for the respective Module (does not mean overall technical lead as this sits with the High-Level Service team)
  • Contact for 'Module coordinator'
  • Interface to service and technical architecture
  • Coordination of all technological item inside the respective module
  • Attending operations meetings (per module), usually remotely
  • Supports the Service Delivery Manager in regards to the technological aspects of the service
  • Supports the Service Delivery Manager in quality assurance regarding technical and technological matters
  • Identifies knowledge/skill gaps of the engineers in the respective module to assess training needs of the engineers (and thus supporting DAM and SDM in the skill management)
  • Evaluation of changes in technologies and assessing their impact (staffing, training, tools, …)
  • Communication of changes in the master designs for the respective module into the NOC Operations team (new hardware, new software, new features, changed configurations, changed processes, application changes)
  • Coordination of the NOC using the test lab - may also include coordination for LNS using the test lab
  • Input to DAM for CSI process
  • Support with evaluation of contract changes - the technological point of view, frequent reviews of documentation regarding usability and up-to-date-ness, removal of out dated documentation
  • CAB attendance


  • English written and spoken
  • German language is nice to have
  • IPv4 / IPv6
  • WAN technology
  • Industrial WLAN
  • Network management (SNMP)
  • AAA Protocols und Apps
  • LDAP(S), RSA, SecureID, Active Directory
  • Proxy Servers

Nice to have:

  • DNS / DHCP
  • Server administration (Windows, Linux)
  • Software Defined Networking (SDN)
  • C-RAN (Cloud Radio Access Networks)
  • Network Feature Virtualisation
  • Network Intrusion Prevention Systems (NIPS)
  • Quality of Service (QoS)
  • Airmagnet Wifi Analyzer
  • CCNA/CCNP or any other certification certification

What we offer:

  • 10% yearly bonus
  • 5 weeks of vacation
  • 3 sick days per year
  • Notebook and mobile phone
  • Meal vouchers
  • Contribution to the pension insurance
  • Contribution to public transport
  • Over standard healthcare
  • Refreshment for free (coffee, tea, water on work)

You are looking for a challenge and to work in a modern environment for international customers within a global organization? Then visit our career section and apply online. We are looking forward to get to know you as soon as possible. More information about Dimension Data under www.dimensiondata.com.

Informace o pozici

Dimension Data Czech Republic s.r.o.
Milevská 2095/5, Praha – Krč
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Intermediate)
Listed in: IS/IT: Consultations, analyses, and project management, IS/IT: System and HW administration, Help Desk Technician
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Zaměstnavatel

Dimension Data Czech Republic s.r.o., Nicole Klapová