Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.
Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.
CZECH Customer Technical Advisor with ENGLISH
Are you interested in IT and Communication?
Do you know how to explain anything to people in a simple way?
We have a unique opportunity for you to join our team in Prague as Customer Support Specialist.
Most of the time you are the first point of contact for customers. You provide technical support to clients (business-2-consumer) and try to exceed their expectations during each call. Customer Advisor is always portraying the company in a positive light and effectively managing sensitive issues. Most of the time you are the first point of contact regarding different software troubles with smartphones, tablets or computers.
We will help you with all needed trainings, support and knowledge to provide the best possible support for our customers over the phone.
We expect from you:
· Willingness to learn and grow with company, career growth is possible
· Work in the team
· Willingness to deal with different situations and different types of customers
· English on conversational level and proficient Czech
· Previous experience in customer sphere will be a great advantage
· Knowledge of PC, smartphones is a plus, however all necessary trainings will be provided during first 3 weeks. Familiarity with iOS and/or macOS, or comparable technology, is preferred
· Ability to remain calm when dealing with emotional, difficult or distressed customers
Company offers you:
· Interesting job in one of the leading technology services companies in the world
· Initial and ongoing professional trainings and career opportunities
· Full-time employment contract
· Competitive salary, performance bonuses, paid overtime
· International environment
· New office close to the city center with a kitchen, canteen and relax room
· Working hours are from 8 am to 5 pm with 1 hours lunch break and coffee breaks
· Benefits: meal-vouchers, refreshment; contribution to sport/leisure, team buildings, MGM program, local SIM-cards packages
Close to our office: shopping center, supermarket, gym, yoga classes, metro, bus stop.
We look forward to hear from you!
Informace o pozici
- Sokolovská 668/136d, Praha – Karlín
- Required education: Professional training without a school-leaving exam
- Required languages: English (Intermediate), Czech (Proficient)
- Benefits: Bonuses, Discount on company products / services, Meal tickets / catering allowance, Educational courses, training, Refreshments on workplace, Contribution to sport / culture / leisure, Corporate events
- Listed in: Administration, Telecommunications, Customer service, Administration, Assistant, Call Centre Operator, Help Desk Technician, Back office worker
- Employment form
- Employment form: Full-time work
- Contract duration
- Contract duration: Limited (temporary)
- Employment contract
- Employment contract: employment contract
- Employer type: Employer
Also suitable for graduates.
Job is also suitable for the physically challenged, attendance to company site required. Also suitable for: Disabled, Wheelchair bound, Other.