As a Helpdesk Engineer, you have extensive experience in internal technical support. In this role, you will support the infrastructure of the company, improve current and implement new solutions.

Join Wrike, the latest acquisition by Citrix. We are a leading project collaboration cloud software with an innovative product that helps thousands of customers in 130 countries lead their projects, businesses, and employees. It is loved by global brands like Google, Airbnb, L'Oreal, Western Union, Fitbit, Hootsuite, Greenpeace, and startups around.

Do you thrive in a fast-growing dynamic environment, search for ways for constant improvements, have perseverance in achieving goals, take responsibility and ownership? Then we would love to speak with you!

Role overview:
The Helpdesk Engineer works on improving infrastructure, provides help to the end-users with technical issues and handles projects.

Responsibilities

  • Taking ownership of tasks and issues and resolving them depending on user expectations
  • Supporting of users in remote offices using RDP tools
  • Workspace preparation for newcomers, setup of workstation environment
  • Participating in the process of purchasing IT equipment: search, approval, ordering and receiving

Basic Qualifications

  • University Degree or equivalent experience and minimum 2 years of prior relevant experience
  • Communication skills in English

Preferred Qualifications

  • Experience with administrating Windows and Linux/MAC client operating systems
  • Knowledge of Windows or Unix server operating systems
  • Knowledge of office and network hardware (MFU, Wifi APs, UPS, Laptops, Switches and etc.)

Informace o pozici

Společnost
Citrix Systems Czech Republic s.r.o.
Address
Rohanské nábřeží 693/10, Praha – Karlín
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Intermediate)
Listed in: IS/IT: System and HW administration
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Limited (temporary)
Employment contract
Employment contract: contract under Trade Certificate / Identification No.
Employer type: Employer

Citrix Systems Czech Republic s.r.o., Tomáš Petřík