Founded in 1976, CGI Group Inc. is the fifth largest independent information technology and business process services company in the world. Approximately 77,000 professionals serve thousands of global clients from offices and delivery centers across the Americas, Europe and Asia Pacific, leveraging a comprehensive portfolio of services, including high-end business and IT consulting, systems integration, application development and maintenance and infrastructure management, as well as 150 IP-based services and solutions. With annual revenue in excess of C$10 billion and an order backlog exceeding C$20 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB), which we offer to every single member. If you are at the start of your career or you are experienced professional, CGI is the right place for you. More on: www.cz.cgi.com

Service Desk Support Engineer

At CGI, we call our employees members because all who join CGI are building their own company - one that has grown to 75,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services company committed to help clients succeed. We have the expertise, stability and dedicated professionals, all needed to achieve results for our clients and for our members. Learn more at www.cgi.com.

What is it all about

  • Delivery to one of major logistics clients worldwide
  • L2 support team leading
  • Service Desk
  • Service Coordination
  • Defect analysis
  • Defect resolution process
  • Communication with Customers
  • Shift environment
  • Holistic responsibility for Service
  • Multicultural and multinational distributed environment
  • Continuous experience and responsibility growth

What we need from you

  • Excellent Communication skills
  • Positive “can do”, “will do” attitude
  • Team representative
  • Recognize and understand complex topics and ability to provide solutions to meet the customers’ expectations
  • Very Good professional communication skills in English
  • Ability to face difficult situations (eg escalations, time pressure)
  • Ability to set priorities
  • Team player
  • Result and solution-oriented
  • Customer focus
  • Experience with Ticketing systems (e.g. JIRA) and support process workflows
  • Experience with Monitoring systems (e.g. Instana)
  • Service Desk work experience or similar
  • Technical or Process (ITIL) certification

Nice to have / Advantage:

  • Basic experience with Java, Oracle, Docker container
  • Linux/Unix
  • German language knowledge
  • TIBCO services

What we offer

  • Challenging projects in international environment
  • Work with attractive clients with worldwide presence
  • Professional growth and development
  • Competitive set of benefits, e.g.:
  • Profit Participation Plan
  • Share Purchase Plan (possibility to buy company shares)
  • Cafeteria to support your leisure activities
  • Modern office environment
  • Remote work / home office
  • Large variety of other benefits and sports events


Informace o pozici

Společnost
CGI CS&EE
Adresa
Technologická 373/4, Ostrava – Pustkovec
Laurinova 2800/4, Praha – Stodůlky
Požadované vzdělání: Středoškolské nebo odborné vyučení s maturitou
Požadované jazyky: Angličtina (Středně pokročilá)
Benefity: Bonusy/prémie, Mobilní telefon, Nadstandardní lékařská péče, Notebook, Příspěvek na penzijní/životní připojištění, Flexibilní začátek/konec pracovní doby, Stravenky/příspěvek na stravování, Dovolená 5 týdnů, Vzdělávací kurzy, školení, Kafetérie, Občerstvení na pracovišti, Příspěvek na sport/kulturu/volný čas, Příspěvek na vzdělání, Zvýhodněné půjčky zaměstnancům, Zdravotní volno/sickdays, Firemní akce, Profesní/osobní kouč, Individuální rozpočet na osobnostní růst
Zařazeno: IS/IT: Konzultace, analýzy a projektové řízení, IS/IT: Správa systémů a HW, IS/IT: Vývoj aplikací a systémů
Typ pracovního poměru
Typ pracovního poměru: Práce na plný úvazek
Délka pracovního poměru
Délka pracovního poměru: Na dobu neurčitou
Typ smluvního vztahu
Typ smluvního vztahu: pracovní smlouva
Zadavatel: Zaměstnavatel

CGI CS&EE, Petra Molatová
+420 734 695 290