Service Delivery Supervisor - Document Digitization

Canon, a world-leading innovator and provider of imaging solutions, is currently seeking for an experienced pro-customer orientated new colleague to join Canon Business Services unit and its part - *Delivery Center Prague delivering Document Process Outsourcing services in Czech Republic

for local and international customer care:

Service Delivery Supervisor - Document Digitization

Your main tasks:

• Daily maintaining and service delivery to our customers as per signed SLA
• Planning and implementation delivery phase of contracts and projects agreed with customers
• Daily communication with small team of delivery experts
• Delivery of KPIs measured weekly, monthly and quarterly
• Profit and loss analysis and their comparison with real processing
• Invoicing reporting, project cost and revenue reporting, project budget forecasting
• Regular communication with customers
• Continuous improvement mindset, Operation Excellence as key drive to daily work
• Pro-active approach in owning the contract, identifying risks and taking necessary steps for successful delivery to customer
• Expert consultations and inputs for pre-sales and sales activities

Our expectations:

• Written and spoken English at a professional level (daily communication in English via phone and Skype)
• Very good knowledge of Czech language
• Knowledge of MS Office
• Experience with managing projects for Shared Service Center or in-sourced service centre or similar experience in Document Process Outsourcing centres is an advantage
• Another advantage is an experience in project management in the field of customer service and also in resource management within projects

We offer:

• Interesting and challenging job
• Being a part of the great team of professionals willing to share their knowledge and experience
• Culture where we share our successes and learn from our mistakes
• Interesting benefit package

*About Delivery Center Prague

Delivery Center Prague as a part of Canon Business Services division in Canon Czech Republic provides document and business process services to multiple customers across EMEA region. This center of excellence brings together the latest technologies, established processes and expertly trained people to deliver, secure, accurate and cost-effective document and data processing. The primary focus is on carrying out workflow tasks that require both fully automated tasks but also manual human intervention to validate, check, consolidate, analyse and report on documents – enabling our customers to focus on business critical, decision making activity using their specific business expertise.

Sounds promising to you? Let us know and we will initiate your very first steps with CANON soon!