Avast Software (www.avast.com), maker of the world's most popular antivirus, protects over 400 million computers and mobile devices with our security applications. In business for over 30 years, Avast is one of the oldest companies in the computer security business, with a portfolio covering everything from a free antivirus for PC, Mac, and Android, to premium suites and services for businesses – offered in 40 languages.
Based in Prague, the Czech Republic, with offices in many different countries including Canada, Germany, USA, the Netherlands, and Taiwan, Avast Software employs some of the brightest new talent in the IT industry, from around 30 different countries.

UX Researcher

Do you like talking to people about their everyday lives and experiences? Do you have an appetite to improve the quality of their lives by bringing them engaging and delightful products? Then we’d love to have you as our new Senior User Experience Researcher!

What you will do:

  • Work with stakeholders and product teams to understand what information about users can help guide their product designs
  • Propose efficient and creative ways of gathering answers to stakeholder questions
  • Serve as a consultant to stakeholders to ensure appropriate research techniques are used
  • Partner with product teams and stakeholders to conduct user research and summarize the learnings
  • Help identify and better understand our customers’ needs, and highlight the gaps between their needs and our current capabilities
  • Plan and conduct user research using techniques such as usability testing, in-depth interviews (remote and in-person), competitive benchmarks, diary studies, concept testing and idea validation, card sorting and tree testing, and ethnographic research
  • Define test samples and recruit appropriate participants for user research studies
  • Creatively communicate results and deliver high-quality, multimedia research reports
  • Follow the evolution of user experience research techniques to find the best practices for improving research efficiency
  • Evangelize the need for user research and publicize the benefits of user research by presenting to product teams and company executives
  • Maintain and enlarge our global database of user research participants

What we need:

  • User researcher with 2+ years of experience in running a variety of user research methods: usability testing, in-depth interviews, ethnography, etc.
  • Ability to identify unknown customer pain points and synthesize and generate actionable insights that help responsible product teams improve customer experience
  • Ability to define and execute research that identifies user needs, both met and unmet
  • Ability to identify new research opportunities across business units and product teams
  • Strong observational analytical skills
  • Excellent verbal and written communication skills
  • Ability to communicate results and illustrate suggestions in compelling and creative ways
  • Ability to run user interviews in fluent English (other additional languages such as French, Portuguese, Russian, etc. are also welcomed)
  • 100% team player with excellent collaboration skills
  • Experience with quantitative research and related tools (GA, Hotjar, etc.) welcomed
  • Time flexibility

What we offer:

  • Great benefits: food and drinks provided all day by the company, game room, music studio, fitness center, golf simulator, library, great training system, and much more
  • Flexible working hours, home office
  • Cafeteria benefit system, multisport card
  • 25 days of paid holiday, 5 sick days
  • The chance to join a major global tech company
  • Many opportunities for professional growth
  • An amazing and truly international work environment

Sound like fun? We look forward to hearing from you!

Informace o pozici

AVAST Software s.r.o.
Pikrtova 1737/1a, Praha – Nusle
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Intermediate)
Benefits: Bonuses, Cell phone, Notebook, Flexible start/end of working hours, Holidays 5 weeks, Cafeteria, Refreshments on workplace, Contribution to sport / culture / leisure, Sick day, Occasional work from home, Corporate Events, Dog-friendly office, Children-friendly office
Listed in: Marketing
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer

AVAST Software s.r.o., Barbora Novotná