As a Customer Care Representative, you’ll be the voice of AT&T for the millions of customers using our U-verse service – a premiere bundle of advanced TV services, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.

What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.


Qualifications:
To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 24/5 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus, but is not essential.

Key Responsibilities:

  • Respond to customer phone calls as the 'first line' of support for AT&T
  • Ensure a positive experience by providing the right customer solution
  • Handle a range of issues related to AT&T products & services.

Key competencies and skills:

  • Advanced spoken English: B2-C1 level
  • Logical mind-set and a passion for problem solving
  • Able to work in a 24/5 shift environment.
  • Basic knowledge of communication technology, e.g. internet, tv, phone
  • Good organization skills and attention to detail
  • The right attitude and work ethic for a fast paced team environment

Essential information:
Contract type: Unlimited

Working hours: Mon-Fri, 8-hour shifts, covering 12PM to 8AM (focus on afternoons, evenings and night shifts), no weekends

Salary: Test results and experience are reflected in proposed base salary (ranging from 27,550 - 34,900 CZK / GROSS / MONTH)

Expected start date: November/ December 2019, January 2020

To initiate the hiring process apply here: http://work.att.jobs/sf5


Information about position

Employer
AT&T
Address
Brno
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Advanced)
Salary
Salary: 27,550 – 34,900 CZK / month
Listed in: Customer service, Call Centre Operator, Help Desk Technician, Complaints department worker
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer