As a Customer Care Representative, you’ll be the voice of AT&T for the millions of customers using our U-verse service – a premiere bundle of advanced TV services, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.


Qualifications
To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 24/5 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus, but is not essential.

Key Responsibilities:
Respond to customer phone calls as the 'first line' of support for AT&T
Ensure a positive experience by providing the right customer solution

Handle a range of issues related to AT&T products & services.

Key competencies and skills:
Advanced spoken English: B2-C1 level
Logical mind-set and a passion for problem solving
Able to work in a 24/5 shift environment.
Basic knowledge of communication technology, e.g. internet, tv, phone
Good organization skills and attention to detail
The right attitude and work ethic for a fast paced team environment


Essential information:
Contract type: Unlimited

Working hours: Mon-Fri, 8-hour shifts, covering 12PM to 8AM (focus on afternoons, evenings and night shifts), no weekends

Salary: Test results and experience are reflected in proposed base salary (ranging from 27,550 - 34,900 CZK / GROSS / MONTH)
Expected start date: September / October / November 2019

Apply now: http://work.att.jobs/r35


Informace o pozici

Společnost
AT&T
Adresa
Brno
Požadované vzdělání: Vyšší odborné
Požadované jazyky: Angličtina (Pokročilá)
Zařazeno: Telekomunikace, Pracovník call centra
Typ pracovního poměru
Typ pracovního poměru: Práce na plný úvazek
Zadavatel: Zaměstnavatel