Stora Enso is a leading provider of renewable solutions in packaging, biomaterials, wooden constructions and paper on global markets. Our aim is to replace fossil based materials by innovating and developing new products and services based on wood and other renewable materials. See more: www.storaenso.com.

Specialist, Data integration and Reporting

Description

Data integration and reporting team is now looking for a motivated, hardworking individual to join the development team in Ostrava. The successful candidate will ensure the effective and efficient provision of Data Integration and reporting services to the Stora Enso business units and will be responsible for a variety of tasks including:

• Provide second and third level contact and convey resolutions to end users’ issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Produce KPI reports of services
• Walk users through problem solving process
• Follow up with end users, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed users’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures and services
• Support on small enhancement and follow up the agreed process

Requirements

The ideal candidate will have the following skills and competences:
• University level studies in computer science, Management Information Systems or other related area.
• Proven working experience in providing help desk support
• Proficiency in English
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Team player with social competence

Other technical skills that will be considered a plus:

• MS SQL Server / T-SQL
• MS SQL Server BI stack – SSIS, SSAS, SSRS (2014, 2016)
• Power BI
• Service now


Informace o pozici

Společnost
Stora Enso Wood Products Ždírec s.r.o.
Address
28. října 3117/61, Ostrava – Moravská Ostrava
Required education: University
Required languages: English (Intermediate)
Benefits: Bonuses, Cell phone, Notebook, Contributions to the pension / life insurance, Flexible start/end of working hours, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Cafeteria, Refreshments on workplace, Occasional work from home, Foreign business trips
Listed in: IS/IT: Consultations, analyses, and project management, IS/IT: System and HW administration, IS/IT: Application and system development
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Zaměstnavatel

Stora Enso Wood Products Ždírec s.r.o., Jana Kovaľová